Service Supervisor

Service Supervisor Wanted

My client is eager to interview for this role and is excited to get started on the recruitment process.

Responsibilities:

• Cover for Lead Service Coordinators and Service Manager during their annual leave.
• Provide guidance and training to Lead Coordinators.
• Resolve issues and manage situations effectively.
• Lead and oversee team activities.
• Compile client reports and attend meetings.
• Analyse team performance and implement improvements.
• Handle escalations and provide feedback.
• Conduct return-to-work, probation, and development review meetings.
• Organise workloads and enhance departmental efficiencies.
• Perform quality control checks and update processes.
• Assist with recruitment and interviews.

Skills & Qualifications:

• Supervisory or management experience in a service-oriented environment.
• Strong leadership and communication skills.
• Ideally you will have experience within the fire/security sector
• Ability to handle high-pressure situations.
• Proficient in data analysis and performance metrics.
• Experience in creating processes and training materials.
• Familiarity with recruitment and staff development.

Benefits:

• Competitive salary.
• Professional growth opportunities.
• Supportive work environment.