Client Style Advisor (Part time, 32 hours)

Overview:

You will act as an ambassador for brand in our Bicester Village Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

This is a part time role, 32 hours (4 days) per week, with weekends and bank holidays included.

Responsibilities:

• Provide excellent service through continued commitment to our service values and standards.
• To know and achieve your, and the store's daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
• Responsible for opening/closing the store, with any relevant tasks during this time.
• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
• Understand all policies, procedures and compliance.
• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
• Presentation must be in line with company's uniform and grooming standards.
• Understand and align with PCI compliance policy and regulations, consistently.
• Adheres to Security and Health and Safety regulations.
• To replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated ‘area of pride'
• Support the store with cycle counts and during bi annual inventories
• Support with the processing of shipments and transfers, in line with the relevant procedures.
• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Qualifications:

• Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
• Sales Experience ideally within a luxury brand and/or fashion outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment
• Ability to initiate contact and communication effectively
• Motivated by being a great teammate with a common goal
• Strong clienteling skills and experience