IT Support Engineer Level 2
Are you a tech-savvy problem solver who thrives in a fast-paced environment? Do you love the challenge of troubleshooting, configuring, and keeping business systems running smoothly? If so, we’ve got the perfect role for you!
At ProCook, we’re a dynamic, growing retail business with a strong tech backbone. We’re on the hunt for a IT Support Engineer (Level 2) to keep our systems in peak condition across our head office, warehouse, and stores nationwide.This is an onsite role, so you’ll be hands-on, working with our team and traveling to support new and existing store locations.
NOTE - YOU MUST LIVE WITHIN COMMUTABLE DISTANCE TO OUR GLOUCESTER OFFICE TO BE CONSIDERED
What You’ll Be Doing
🔹 Acting as the go-to support for all things tech, from troubleshooting to maintenance🔹 Diagnosing and resolving technical issues to keep our business running smoothly
🔹 Working with bespoke platforms and software, so adaptability is key
🔹 Installing, configuring, and maintaining IT and telephony systems
🔹 Keeping everything documented – inventory, audits, knowledge sharing – the lot!
🔹 Getting involved in exciting projects to ensure our systems evolve with the business
🔹 Occasionally working early, late, or over the weekend for essential maintenance
🔹 Traveling nationwide (including Northern Ireland) to support our store network
Requirements
✅ 2+ years’ experience in IT support (1st and 2nd line)✅ Strong troubleshooting skills and a proactive mindset
✅ Excellent communication skills – you’ll be supporting colleagues at all levels
✅ Hands-on experience with Windows 10+, Windows Server, macOS, Office 365, Active Directory, and MDM solutions
✅ A solid understanding of networking, firewalls, VPNs, and system security
✅ A full UK driving license and access to your own vehicle
Bonus Points for: ⭐ Experience with VLANs, Fortinet, PCI DSS compliance, and PDQ deployment
⭐ Knowledge of MPLS networks and VPN management
Benefits- 💰Salary is up to £30,000 base depending on experience and skills
- 🎯 Performance-based bonus
- 🚀 Be part of a fast-growing company
- 👩👩👧👦 Join a friendly, close-knit team
- 👶 Enhanced parental leave
- 🛍 Generous staff discount
- 🌍 2 x Annual paid volunteering days
- 📞 Employee Assistance Programme
- 👥 Friends and Family Referral Scheme
- 🏖️33 Days Annual Leave (including bank holidays)
- 🚀 A fast-moving, growing company where no two days are the same
- 📈 Opportunities to develop and grow your tech skills
- 🏡 Hotel stays, food, and fuel covered when traveling for work
We Welcome Everyone
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.