Customer Service Administrator

• Annual Salary: £27,000 (increasing to £28,000 after probation) + approx. £1,500 discretional bonus
• Location: Halesowen
• Job Type: Full-time, 100% office based

A fantastic job opportunity has arisen for a Customer Service Administrator to join a global manufacturing business renowned for its excellent reputation within its field. This role is based in a vibrant, friendly, and relaxed customer service team and is ideal for someone looking for a short commute in Halesowen.

Day-to-day of the role:

• Handling a variety of incoming enquiries and providing exceptional customer service.
• Processing sales orders received via phone calls and emails.
• Managing the customer service email inbox and making proactive calls as necessary.
• Raising invoices and obtaining purchase order numbers from invoice contacts.
• Following up on delivery updates for sales made and checking stock levels.
• Addressing and resolving customer complaints.
• Liaising with several different departments within the organisation.
• Performing general administrative tasks including scanning and filing.

Required Skills & Qualifications:

• Ideally based local to Halesowen.
• Flexible with working hours, with some potential future requirement to cover hours between 0700-1700.
• Previous experience in a telephone-based customer service or administrative role is preferred.
• Competence with general IT packages and strong telephone management skills.

Benefits:

• Free parking on-site.
• Pension scheme.
• Discretional bonus scheme.
• Competitive holiday allowance.
• Plus much more...

This role is perfect for someone who values a short commute and a friendly work environment. If you are interested in the Customer Service Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are a good fit for this role.