Complex Care Coordinator - Complex Care Support Team
The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
This is a 12 month fixed term contract for a practitioner (RGN or AHP) to join the Complex Care Support Team who are proactive in supporting Children with Medical Complexities across the Trust. It will be a varied role; looking to address the non-medical barriers to discharge that this complex cohort of patients face and will need an enthusiastic, innovative and problem solving applicant who will be able to support and represent the team both internally and externally across the region and nationally.
The team aim to support the complex patient’s journey through Alder Hey and are child, young people and family focused, ensuring that this complex cohort of patients get the optimum support to guide them through their patient stay in Alder Hey and back to their homes and beyond into adult services with care and coordination.
Main duties of the job- To be a team member within Alder Hey’s Complex Care Support Team providing a substantial contribution to the clinical work of the team: including accepting, prioritising and assessing referrals of children and their families. Providing assessment, Complex Discharge planning arrangements, review and evaluation for children and young people with medical complexity throughout the Trust.
- This role will require the post holder to provide clinical care co-ordination of complex discharge pathways, whilst working collaboratively within a wider multi-organisational team. You will work to developing processes as part of a co-produced service. The post holder will require a working knowledge of commissioning processes.
- You will work in partnership with other health professionals, parents, carers, education and other service providers to ensure a child centred approach to discharge planning.
- In addition, they may provide consultation to professionals from other services and participate in service development.
- To provide cover to other areas of service as necessary to support other members of the team.
- To provide clinical management and oversight of complex care arrangements for patients preparing for adulthood on both an inpatient and outpatient basis.
Working for our organisation
As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man.We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists.Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow.At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Detailed job description and main responsibilities
Clinical- To function as an autonomous senior member of the MDT using experience and knowledge of specialist pathways, out of hospital provision as well as needing to influence discharge decisions
- Complete comprehensive, holistic assessments for patients with complex health needs using a range of assessment techniques and knowledge of the systems within health and social care.
- Interpret assessment outcomes into meaningful formulations of needs and problems that are understandable to the patient, their carers and the wider multi-disciplinary team enabling joint decisions about future management and potential delivery options.
- Being able to recognise and respond effectively to safeguarding issues, adhering to Alder Hey policy and procedure.
- To communicate to the client and family, knowledge of therapeutic processes, confidentiality and available options involved in their assessment and care plan, to enable them to engage appropriately from a position of informed consent. This will sometimes include communication about highly sensitive material and outcomes.
- Utilising analytical skills, specialist knowledge and experience provide a comprehensive assessment and formulation of the presenting problem taking into account the child’s educational attainment, chronological/ developmental stage, inner world/ emotional wellbeing, the mental health of the child’s parents, the family dynamics and environment, and the broader social context including school.
- Undertake with supervision/consultation, case management of cases of some severity, risk and complexity, co-ordinating multi-disciplinary inputs and working in partnership with other agencies where appropriate.
- To adopt a client centred and sensitive approach to care, collaborating with children, parents and / or carers and education staff in all aspects of the discharge process.
- Participate and where appropriate lead on defined home visits/home care plans with the MDT as part of pre admission, discharge planning and post discharge support.
- To participate in team meetings and multi-disciplinary meetings as required occasionally being required to assertively represent the outcomes of assessments and where appropriate challenge the views of other professionals on the basis of the evidence and reasoned views arising from assessments undertaken by the post holder.
Person specification
essential and desirable
Essential criteria- • Relevant professional registration for example; RGN, Social Worker or OT.
- • Experience of working with Children with Medical Complexities with complex discharge planning arrangements.
- • Able to build strong collaborative relationships with Internal and external clinical leaders and professional staff groups
- experience of transition/Preparing for adulthood and complexities that may face for CYP with medical complexities
- • Proven knowledge of Safeguarding procedures
- • Able to build strong collaborative relationships with Internal and external clinical leaders and professional staff groups
We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Please ensure you check the email account from which you apply regularly as we will contact you using this regarding your application. All candidates will be notified via email whether or not they have been shortlisted.
Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development.We actively promote equality and diversity and operate a Zero Tolerance policy to aggression, violence, bullying and harassment.
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