Fine Jewellery Boutique Assistant
As part of an exciting expansion strategy ahead of her 40th anniversary as a designer, Cassandra Goad is looking for an enthusiastic and dynamic Fine Jewellery Boutique Assistant. This is a full time role with occasional saturdays.
The customer is at the heart of everything we do at Cassandra Goad and we are passionate about delivering exceptional customer service. This position is an exciting opportunity to join a small, energetic team at a leading British luxury brand based at the store on Sloane Street, London.The successful applicant will work across several areas of the business to deliver a fantastic luxury experience for the clients drawing on 40 years of designs and with an emphasis on personalisation, and progress to also work on bespoke projects where they can feel more closely involved in the creative design process and knowledge of many of the rare and unusual gemstones that Cassandra is known for.
The role will involve working with senior staff and Cassandra's dedicated teams, and offers a unique opportunity to be involved in the development of the luxury brand with the launch of a new Journey collection of designs for 2025 along with celebrating 40 years as a British Jewellery designer.In addition, the successful candidate will work closely with the e-commerce team, with client events and help with photo shoots. They will also work with the DAM image library, the smooth running of which will provide essential support for all areas of the business from showroom sales to e-commerce and marketing activity.
Main activities / responsibilities- Building informed and positive relationships with clients
- Provide excellent customer service instore and with customer follow up
- Achieve an in-depth and informed product, brand and gemstone knowledge
- Maintain high standards on the boutique floors
- Assist with e-commerce sales
- Assist with the DAM image library
- Assist with photo shoots
- Opportunity to acquire new skills and study ( eg.FGA gemmology course, Photo shop)
Cassandra Goad offers people of all ages and qualification levels prospects in the company and supports diversity in all its forms, regardless of gender, age, nationality, cultural and religious background or sexual orientation.
Requirements- Bachelors degree preferable but not essential
- Professional, ambitious, and enthusiastic about thoughtful crafted luxury with fantastic eye for detail
- Curious about the transformation of unworn jewels repurposing them for future generations
- Passion for jewellery, its creation from raw materials and sustainability, design and storytelling
- Some knowledge of Photoshop, Word, PowerPoint and Excel
- Able to create, plan and execute projects to deadlines
- Some retail experience would be helpful
- Flexible, self-motivated, reliable, helpful and keen to flourish in a small and dynamic creative team
- Workplace pension
- 20 days holiday (including boutique closed between Christmas and New Year)
- Staff discounts on jewellery
- Staff manicures
- New Collection away day
- Birthday surprises