[ref. m36769422] Radiology Booking Clerk - NHS
Job overview
Band 3 - Radiology Booking Clerk
Full time 37.5 hours per week. Permanent post.
The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The Radiology booking team is expanding with the introduction of the Community Diagnostic Centre .
The successful candidate will be based predominantly in the Radiology Community Diagnostic Centre and will help to monitor and support the Imaging service as well as coordinate outpatient clinics and provide assistance with clinical colleagues in meetings.The post holder will also be required to rotate through other areas of Radiology to support with service demands.
You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.
The ideal candidate will have knowledge and experience of working in a similar administrative environment.
Main duties of the job
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all areas of radiology and other sites where services are delivered.
- Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
- Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust’s Access Policy.
- All administrative and clerical duties to support the Radiology Booking Team and wider department.
Working for our organisation
The core hours are 8:30am until 4:30pm on a rota basis. You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.
We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve.Staff are valued and we can offer excellent opportunities for further training and development.
Detailed job description and main responsibilities
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered.
- Helping to ensure that all teams work to agreed standards across the Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
- Will have a full understanding of Booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust’s Access Policy.
- Coordinating outpatient clinics, supporting and liaising with other departments and divisions to ensure patient pathways, diagnostics and treatments are met in line with both local and national targets.
- All administrative and clerical duties to support the wider radiology team.
Person specification
Education/Qualifications
Essential criteria- English and Maths GCSE or Equivalent (Grade C or above)
- NVQ Level 3 or equivalent knowledge
- Administration/Customer Service Qualification
- IT qualification
Experience & Knowledge
Essential criteria- Experience in an administrative environment
- Customer Service Skills
- Experience of working with both clinical and clerical teams
- Experience in a busy hospital / NHS setting
- Experience with CRIS, PACS, NBSS
Skills
Essential criteria- Ability to prioritise workload and cope with a busy workload
- Ability to work under pressure to meet deadlines and targets
- Able to work as part of a team and alone, using own initiative
- Ability to work to standards and with a good level of attention to detail
- Excellent written and verbal communication skills
- Excellent organisational and coordination skills/ability
We are an inclusive employer who trains and develops our staff in a positive learning environment.
We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation.
We offer a wide range of staff benefits please click on the link below to see what current benefits we have.
Staff benefits - Bolton NHS FT (boltonft.nhs.uk)
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.