Cancer Performance Manager
Job overview
To be responsible for the operational management and the effective and efficient delivery of services provided within the cancer department, supporting the cancer management team and Clinical Lead for Cancer, ensuring effective co- ordination and management of agreed national and local performance patient related targets.
The Cancer Performance manager will manage the cancer department administrative teams including the deputy manager, MDT co-ordinators, the cancer referrals team, and any other senior administrative staff and In a partnership with the Cancer Data
The Cancer Performance Manager will work in partnership with the GM’s, AGM’s and Clinical Directors supporting the yearly Quality Surveillance Programme and will establish, appropriate working relationships with colleagues in other divisions/departments.
The Cancer Performance Manager will work with colleagues within the corporate divisions (e.g. Nursing, Human Resources, Finance, Clinical and Corporate Governance, Facilities) as necessary.
The Cancer Performance Manager will also have responsibility for ensuring all Trust wide systems and processes are in place in order to manage accurate timely reporting of national.
targets and is responsible for leading on data submissions, data collection and producing information relating to cancer patients within the Trust. This includes data around the national Cancer Waiting Times, the Cancer Outcomes and Services Dataset and national and / or local.
Main duties of the job
§ Exercise delegated authority on behalf of the Head of Cancer Performance to resolve day-to-day management issues within the Service.
§ To assist the management team in the production of service development and recovery plans for the service, where appropriate leading on and supporting service teams with specific recovery plans
§ To lead on or support new regional or local initiatives as directed
§ To monitor closely cancer performance targets to enable proactive and timely actions, liaising with the GM/AGM as appropriate.
§ Manage the analysis of data delegated to the GM/AGM and ensure the leadership teams have access to timely and accurate information on all key performance indicators.
§ To produce reports on activity and performance as necessary.
§ To participate in benchmarking, policy setting, and review as requested by Commissioners and Cancer Alliance Partners
§ Where required, to manage relevant staff within service areas in such a way that contracts and targets are delivered. Performance Management (Including Cancer Waits and Referral to Treatment)
Working for our organisation
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level.Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
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Detailed job description and main responsibilities
§ Managerial responsibility for admin and clerical staff within the Division
§ To create an environment in which staff and patients are valued and respected.
§ To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the Department (and within and outside the Trust where appropriate.)
§ To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
§ Manage sickness, disciplinary and performance issues in line with Trust policies.
§ To demonstrate leadership and motivate staff within the service area.
§ To ensure effective systems of communication are in place and utilised.
§ Ensure compliance with all relevant Trust policies and Standing Financial Instructions.
§ Recruit and induct staff in line with Trust policies and procedures.
§ To support the workload of the Cancer Data Manager and deputise for them in their absence.
§ To be responsible for the departments’ MAST and IPR performance, ensuring arrangements
§ are made proactively to keep the department compliant.
§ Responsible for running Cancer services; to ensure that all MDT coordinators/ Validators are pro-actively tracking/ validating patients and taking all of the necessary steps to ensure appointments are booked at the earliest opportunity in the pathway.Running weekly “step off” reports as appropriate.
§ Ensure that relevant administrative procedures are up to date and Trust policies & procedures are adhered to at all times by staff managed.
§ Ensure that there are processes in place to capture key KPI’s, which will need to be analysed and presented in report format.
§ Ensure that there are robust policies in place so that there is always adequate admin support and cross cover to provide a seamless service across all teams.
§ Ensure systems are in place to monitor the PTL, ensuring all 28d, 31d, 62d and 104d + patients are managed with breaches kept to a minimum and the constitutional targets of 14d and 62d pathways are met.
§ Ensure that there are reliable processes in place to record sick leave, professional leave and annual leave, providing reports to AGM/GM.
§ Contribute to workforce planning of administration staff, ensuring that staffing levels and skill mix are appropriate to support service delivery and systems are in place to provide an appropriate level of cover during AL.
§ Manage risks and take remedial actions in accordance with the Trust Risk Risk and Clinical Governance
§ To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
§ To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
§ To support the systems of incident reporting and education of staff following incidents and adverse events.
§ Maintains and develops an environment and culture that improves health, safety and security.
§ Regularly assesses risks to health, safety and security using the results to promote and improve practice.
§ Supports a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.
Person specification
ESSENTIAL
Essential criteria- Educated to first level degree or equivalent experience
- Management/ leadership qualification or equivalent experience at post graduate leve
- Qualification in systems design and/or management
- Experience of data analysis and information management
- Good presentation skills and confidence to present to audiences both internal and external
- Demonstrable understanding of change management
- Knowledge of service improvements / transformation and project management
- Ability to analyse highly complex data/information and make judgements /draw conclusions
- Understanding of risk management and Information Governance principles
- Leading service changes to improve performance
- Leading projects
- Awareness of budget management and budget setting
- Management Qualification, (e.g. Diploma in Management Studies)
- Business case development
- Identifying and interpreting national policy and implementing where required