[ref. b53144304] Bank e-Rostering Support Assistant
Job overview
Our e-Rostering team are looking for an organised and proactive individual to support the team during the critical go-live phase of the Temporary Staffing Collaborative.
The main duties of the role will involve providing support to those on-boarding into the collaborative via both via telephone and email. This will include assisting users with login access and resolving common queries/issues, distributing relevant guides and documentation, managing the project inbox and escalating issues as necessary.
The ideal candidate will have administrative experience, strong communication skills and a willingness to learn.
Main duties of the job
As a member of the e-Rostering team, you will assist in the day-to-day operational work of the team, which will involve liaising with members of staff across the organisation, and in external organisations.
Provide first line support for queries from staff both internally and externally, via email and telephone. Supporting staff but providing guidance on the usage of E-Rostering systems and related products as well as resolving basic issues and escalating problems when required.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career.Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh.We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
To act as an administrator for the e-Rostering system
To provide a reception service to the team and answer the telephone. Answer questions where possible or direct calls to the appropriate member of the team
Support the day to day maintenance, operational support and administration of the Trust’s e-Rostering system. This will include:
- The creation and maintenance of user accounts and system passwords in line with Trust policies.
- Adding new joiners, removing leavers, amending contracted hours and re-assigning postings in line with Workforce Notifications or as requested by ward/department managers.
- General system housekeeping such as updating Staff and Assignment numbers, Professional Registration numbers, NI numbers, user account checking and posting updates.
To monitor shared inboxes including responding to queries, triaging emails, escalating issues and ensuring inboxes are well organised and orderly.
To answer and advise on general e-Rostering enquiries to include queries for related products, escalating where required.
To interact with employees at different levels of the organisation and at external organisations.
Provide up to date documentation to support staff in use of the e-Rostering system and any associated products where required.
Please see the full Job Description attached.
Person specification
Qualifications
Essential criteria- GCSE or equivalent standard including Maths and English
Experience
Essential criteria- Intermediate level knowledge of Microsoft Office Suite to include Outlook, Excel, Word and PowerPoint
- Working in a relevant administrative setting