Neurophysiology Apprentice - Customer Service Practitioner

Job overview

An interest in working within a Team and in a Healthcare environment is desirable as is the wish to utilise and improve your administration skills.

The successful applicant will be well motivated and have good communication skills, both face-to-face and on the telephone.

You will be working in a busy office, and will be given the opportunity to gain knowledge and experience in a variety of administration skills.

We will provide you with all the training and ongoing support you require to enable you to use the systems and processes already set up within the department. We will expect that you can demonstrate good team-working, interpersonal skills and IT skills.

This is a full-time post (37.5 hrs/week), working hours are Monday – Friday 0800-1600

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide office management support to the Neurophysiology administration team:

• Printing referrals from Inbox
• Inputting referrals/WL
• Reception duties
• Booking appointments/telephoning patients
• Inputting names/hospital numbers into machines
• Requesting and Tracing Notes when necessary
• Prepping clinics
• General Filing
• Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
• Opening the post
• Distribution of notes received
• General administration and support for the consultants/physiologists

Working for our organisation

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

See attached job description and main responsibilities

To provide office management support to the Neurophysiology administration team:

• Printing referrals from Inbox
• Inputting referrals/WL
• Reception duties
• Booking appointments/telephoning patients
• Inputting names/hospital numbers into machines
• Requesting and Tracing Notes when necessary
• Prepping clinics
• General Filing
• Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
• Opening the post
• Distribution of notes received
• General administration and support for the consultants/physiologists

Person specification

Qualifications

• Educated to good GCSE level or have equivalent qualifications in Maths and English and good IT skills.

Attitude

• Well motivated and have good communication skills both face-to-face and on the telephone.

• Interest in working within a Team and in a Healthcare environment
• Demonstrate good team-working, interpersonal skills and IT skills.
• Ability to work within a busy environment

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details

University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.