Senior Administration Officer | University Hospitals Coventry and Warwickshire NHS Trust
- Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets
- Ability to understand reports and interpret to ensure appointments are booked correctly, appropriately and recognising capacity requirements
- Record patients on the patient administration system according to data quality standards and the Patient Access Policy
- Understanding of RTT, ensuring pathways are followed and completed
- To act as a point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at al levels using written, oral and electronic methods.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
- To ensure, wherever possible, that all documentation is up-to-date
- In an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary
- To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using systems including iPM, CRRS, etc and share ideas for potential service improvement
- To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service
- Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
For further details please see the attached job description.
This advert closes on Monday 30 Sep 2024