Outpatient Booking Coordinator

Job overview

An exciting opportunity has arisen within the Oncology team for a Booking Co-ordinator.

The successful candidate must have a flexible approach, possess excellent communication skills, must be reliable, well organised and able to work as part of a team or independently

Main duties of the job

Duties will include but not limited to making sure new patient appointments are booked on PAS within the target time, ensuring all outpatient clinics are fully utilized and cancelled slots filled effectively, assisting with any clinic prep and making sure clinics are appropriately covered.

The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.

To process referrals in line with policies and procedures which will guarantee funding to the Trust

You will need to have excellent communication skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.

Working for our organisation

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

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We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.

Person specification

Qualifications

• Good level of general education, achieving a minimum of two GCSE’s (or equivalent) level ‘C’ Maths and English.

• Administration qualification

Experience

• Previous Administration duties

• Knowledge of MAXIMS & PAS
• Knowledge of Cancer pathway and targets

PRACTICAL AND INTELLECTUAL SKILLS (INCLUDING ANY SPECIAL KNOWLEDGE)

• Proven communication skills.
• Ability to prioritise and manage own workload.
• Understanding of appointment systems.
• Good computer keyboard skills.
• Good customer care skills

• Ability to participate in and contribute to improving departmental work processes and procedures

DISPOSITION/ ADJUSTMENT/ ATTITUDE

• Professional manner and self-motivated.
• Able to manage own workload and work as part of a team, including cross covering colleagues leave.

Thank you for your application if you have not received a reply within 21 days of the closing date you have been unsuccessful on this occasion. Please be aware that your application and related documents will be retained confidentially for a period of 12 months.

It is vital that you provide full and accurate details of your current immigration status on the application form. To work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require a visa - we may be able to provide sponsorship, but this is not guaranteed.

Benefits include optional pension and life assurance and a dedicated Childcare Co-ordination Team

We are committed to ensuring our staff are developed, engaged and supported to work in different ways to support the ever-changing environment in which we operate.

The Royal Cornwall Hospitals Trust is a non-smoking organisation.

Should you require an alternative format of this application form (such as Braille, audio or large print), please telephone 01872 255755

In submitting an application form, you authorise Royal Cornwall Hospitals NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority

Royal Cornwall Hospital is an Equal Opportunities employer.