Housing Ombudsman Compliance Team Leader

£23.08per hour

The focus of this role is to lead a team that manage Housing Ombudsman Compliance, the team's is ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code. A key focus is on complaint resolution, identifying potential reputations risks, and working collaboratively with internal teams to mitigate issues.

The role will work closely with Senior Compliance Leads and support their needs to achieving the team and department goals. Providing training and day to day advice, monitoring productivity and quality from the team while focusing on their staff development needs and requirements