Junior Technician

We are looking for a highly motivated Junior Technician to work as part of the CENMAC outreach services team located at Charlton Park Academy.

The position will involve the setup of technology and management services of our loan library of assistive technologies.

The position will support the administrative and technician lead in their roles and responsibilities in maintaining the smooth operation of the outreach service.

The ideal candidate will have good problem-solving skills, be highly motivated with a positive can-do attitude. They should be confident with a range of technology including Microsoft 365. They should take initiative and have pride in their work.

If you would like to join a fantastic team making a real difference, then please complete the Charlton Park Academy Application Form and email to Nina Randall-Webb (nrandall-webb@charltonparkacademy.co.uk).

• To have good problem-solving skills, be highly motivated and have a positive can-do attitude.
• To have good time management skills and be able to confidently manage workload to ensure an efficient service.
• To have good working knowledge of basic hardware and software platforms.
• To have good communication skills and keep the technician and administrative leads up to date with progress.
• To be able to work without always having direct supervision.
• To be proactive and take initiative in providing an effective service in a fast-paced environment.
• Ability to work under pressure and to deadlines while maintaining a good eye for detail and accuracy.
• To be confident with a range of technology including Microsoft 365
• To have good communication skills and use online systems to keep the team updated.
• To be positive, creative, and innovative in your approach. To be willing to learn about new products and technology and share this knowledge.
• To put the child, young person and their family at the centre of the provision.

Day-to-day responsibilities:

• Administration
• Equipment Process
• Populate school indemnity forms and home loan forms
• Create bag tag labels
• Package equipment for couriering, including labelling
• Book couriers for collection/delivery
• Liaise with CENMAC/school staff when necessary to organise collections/delivery
• Package and take post to the Finance officer for franking
• Maintain and update the collection and delivery spreadsheet
• Return equipment to stock on the database and complete all relevant forms
• Scan, save and file all forms in SharePoint
• Support the effective communication with a remote working team via Office 365.

• Set up administrative logins for key software packages – Wikis, Education City, Espresso, Twinkl, Nessy and any others as required
• Maintain the stock cupboard in order along with the database
• Basic programming on communication devices and setting up of accounts
• Book back in equipment, cleaning and clearing device. Keeping library of equipment organised
• General admin on the company database and Microsoft SharePoint keeping records up to date.
• Keep software records up to date and identify when additional licences needed
• Research particular technology and software as requested by advisory team
• Setting up of equipment request as directed by the CENMAC advisory team
• Support CENMAC advisory team in remote technical support
• Development of training guides and media resources for specialist equipment and software
• Receipt of equipment delivery
• Manage the assessment kit, check back in, and prepare for booked appointments
• General technical repairs and recycling of equipment
• Support the ongoing developments of the CENMAC database and inputting of data
• Support trouble shooting and respond to technical issues as they arise within Charlton Park Academy and the CENMAC community.

• Prepare equipment ready for training and events as directed (both onsite and at external venues)
• Prepare evaluation login/form and training resources needed
• Support set up and pack up for events (annual conference Communication Works at Charlton athletic stadium) and training sessions
• Venue liaison.

• Undertake any other general technical or administrative tasks as directed by the team.