[ref. x0378717] First Line Technical Support Engineer - Saffron Walden
Service Care Solutions Ltd Saffron Walden Full-time
Job TitleFirst Line Technical Support Engineer
Salary£25,000 - £28,000 per year
Must Haves
At least 1 year of experience working on a help deskFull UK driving license and use of a car preferred
Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure
Knowledge of Windows operating systems – installatiJob TitleFirst Line Technical Support Engineer
Salary£25,000 - £28,000 per year
Must Haves
At least 1 year of experience working on a help deskFull UK driving license and use of a car preferred
Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure
Knowledge of Windows operating systems – installation and troubleshooting
Experience in monitoring systems and remote access
Experience with ticket systems and data entry
Hybrid WorkingRequired to come into the office 4 days a week
Job DescriptionDue to increased growth, we are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team. Your role will involve engaging with customers and addressing their day-to-day IT support needs via phone, email, and ticket systems.Key Responsibilities
Managing and resolving IT support tickets and logging dataMonitoring systems and providing remote access support
Supporting customers with PC/laptop hardware issues, identifying and replacing components
Troubleshooting and installing Windows operating systems
Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure
Basic server and infrastructure troubleshooting
Assisting with networking and network hardware issues
Required Qualifications & Experience
At least 1 year of help desk experienceProficiency in Microsoft 365 and Windows operating systems
Strong customer service skills with excellent verbal and written communication
Basic server, infrastructure, and networking knowledge
Full UK driving license and use of a car preferred but not required
Additional Benefits
Bonus scheme and performance bonusesCompany pension
Casual dress code
Company events
On-site parking
Additional leave
Sick pay
Job TypeFull-time, Monday to Friday 8-hour shift
Contact UsInterested in this role Contact Lewis Ashcroft at Service Care Solutions:Email: lewis.ashcroft@servicecare.org.uk
Service Care SolutionsSaffron Walden
Job Title
First Line Technical Support Engineer
Salary
£25,000 - £28,000 per year
Must Haves
• At least 1 year of experience working on a help desk
• Full UK driving license and use of a car (preferred)
• Proficiency in Microsoft 365, including...
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