Switchboard Operative
To be part of a 24/7 rota covering switchboard/Hotel Services Helpdesk/Site Services Helpdesk, and main reception duties on a rotational basis Ensure incoming calls are answered and processed in a polite & timely manner be friendly and welcoming be patient and understanding, deal with people who may be angry or upset work with all types of people Ensure emergency response calls to switchboard are processed and managed correctly in line with emergency procedures Be aware of the Major incident plan ensure that correct procedures are carried out in the event of a Major Incident and communicate with designated/relevant personnel.
Ensure alarms connected with or communicated to Switchboard are processed to relevant on-call personnel and relevant 999 emergency services in the event of an alarm sounding. To assist in general switchboard duties including programming the bleep console, issuing batteries for bleeps/radiopagers, organising repairs for faulty bleeps, utilising the switchboard inbox to ensure on call rotas are received and communicated, informing Team Leader of any changes required to Trust directories.
Ensure Planet Enterprise is kept up to date and calls are raised, prioritised, and processed in accordance with guidelines. Welcome visitors in a professional and courteous manner at main reception, ensuring queries are dealt with efficiently, including using PIMS to locate patient whereabouts as required Access PIMS to locate patient whereabouts as required Take the lead in fire alarm procedures to prevent public access through the main entrance when fire alarm in process Ensure full range of reception duties carried out, including assisting patients to locate wheelchairs, liaising with various departments, e.g. porters, bereavement services, PALS, replenishment of information leaflet stands in main concourse etc.Support new team members with training Be flexible in approach and support other Site Services help desk functions as required Provide wider departmental admin support to the Directorate as directed by the Site Services Management Team