Quality and Safety Administrator

Job overview

Are you passionate about improvement?

Do you have real enthusiasm for patient safety?

An exciting opportunity has arisen to join Yorkshire Ambulance Service NHS Trust and play a key role in helping to provide an efficient Ambulance Service to people across Yorkshire.

We are currently seeking a Quality and Safety Administrator to play a key role in the Safety Team, which is part of the wider Quality and Professional Standards Directorate.

The post is 37.5 hours per week. We operate through a hybrid working model and therefore there will be an expectation that you will attend Yorkshire Ambulance Service NHS Trust HQ on a regular basis.

Main duties of the job

The post primarily supports the work of the Quality and Risk functions, dealing with:

• Quality Improvement
• Patient Safety Incidents
• Data Quality Management
• Staff engagement
• Answering incident report calls
• Call quality checking
• Service to Service incidents and Quality Alerts

And many other varied administration requirements across the wider team.

You will be responsible for administrative tasks within the Safety Team, including tasks surrounding the team's training programme, multi-function improvement workshops and staff improvement ideas and projects. You will also work with colleagues to answer all incoming calls and emails to the incident reporting function in a timely fashion, ensuring incidents are correctly logged on the Datix database and accurately redirecting enquiries.

Working for our organisation

Our Vision is “To be trusted as the best urgent and emergency care provider, with the best people and partnerships, delivering the best outcomes for patients”. Our workforce is central to achieving this vision and we are committed to attracting and retaining the best talent in all areas of the service.

"Putting staff at the heart of everything we do."

This post will offer you the chance to develop yourself within the quality improvement, patient safety and quality assurance fields.

Detailed job description and main responsibilities

We are seeking someone who has a passion for quality improvement, enthusiasm for patient safety and who has excellent organisational and time management skills. An understanding of the NHS would be beneficial but not essential.

Please refer to the job description for main duties and responsibilities.

Person specification

Experience

• Significant experience of administration and office routines

• Experience in use of Datix database system
• Experience of handling and confidential information

Qualifications/Knowledge

• Educated to GCSE Standard at Grade C or above in Mathematics and English or equivalent.

Skills/Competencies

• Competent in the use of data bases, word processing packages, spreadsheets, Power-Point, and ability to extract information and analyse trends

• Excellent written and oral communication skills