[ref. t38280724] STR Group - Service Desk Analyst

We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, as part of a team who will be supporting the whole business while acting as a first point of contact for technical issues.Service Desk Analyst – up-to £39,500 Per Annum – HybridWe are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, as part of a team who will be supporting the whole business while acting as a first point of contact for technical issues. The ideal candidate would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM Ivanti Service Manager ISM. While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based with two weeks a month in office. Key Responsibilities:

Production of high-quality knowledge, FAQ’s etc

Qualifications and Skills:

Highly motivated, enthusiastic, and technically minded