Trainee Aftersales Advisor
Overview:
Sudbury Ford
Hours: 42; Monday- Friday between 09:00-18:00 and Saturdays on rota 08:00-12:30
Salary: Up to £31,000 OTE, with basic of £25,000 per annum plus bonus
We have a fantastic opportunity for a Trainee Aftersales Advisor to join our service team based at our Sudbury Ford dealership.
Our Aftersales Advisors play a crucial role in delivering world class customer experiences within our Sudbury dealership, combining the responsibilities of a Parts Advisor and Service Advisor. You'll be expected to liaise with customers through telephone and digital communications to arrange services, mot and repairs.Additionally, you'll be a key member of our Parts team, ensuring that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock
This is the perfect opportunity for a customer focused individual to join our award winning business, be part of a high performing team, and develop in their career.
Responsibilities- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
- Assisting the Parts Manager with daily duties
- Ensuring all items are correctly located and stock control
- Receiving orders & ensuring returns are up to date
Being a tech-savvy individual would a be a huge advantage, as you'll be learning how to use our automotive systems when booking in customers. You must have held a full UK driving licence for a minimum of 6 months for insurance purposes.
You will be a great team player but be able to also work independently using your own initiative.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About us:
Lookers are proud to be one of the top motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package.
This includes competitive basic salaries plus;- Enhanced holidays that increase with service
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.