View Jobs Description
Pink Elephant EMEA Northampton
Location: Brixworth
Type: Fixed-term contract
Duration: ASAP - 31st December 2024
This is an excellent, exciting opportunity for a Formula 1 enthusiast to join our team at a client site in Brixworth. This role is perfect for someone who is experienced in an IT Support/Service Desk environment to provide high quality Infrastructure network support in a customer focused role.
The applicant must be able to display an infectious Customer Service attitude, have a Foundation certificate and a good working knowledge of ITIL. He or she will be working in a fast technical based environment with challenging deadlines. The service is delivered through the Service Desk and the IT Support function, therefore excellent communication skills and an attention to detail is a must.
Excellent spoken and written English is essential.
Purpose of the role is to…
Contract length: 3 months
Type: Fixed-term contract
Duration: ASAP - 31st December 2024
Salary: dependent on experience + training + company benefits
Pink Elephant is one of the UK’s leading authorities in IT Service Management and has an exciting opportunity for a 2nd Line Support Engineer to work on our client site in Brixworth.This is an excellent, exciting opportunity for a Formula 1 enthusiast to join our team at a client site in Brixworth. This role is perfect for someone who is experienced in an IT Support/Service Desk environment to provide high quality Infrastructure network support in a customer focused role.
The applicant must be able to display an infectious Customer Service attitude, have a Foundation certificate and a good working knowledge of ITIL. He or she will be working in a fast technical based environment with challenging deadlines. The service is delivered through the Service Desk and the IT Support function, therefore excellent communication skills and an attention to detail is a must.
Excellent spoken and written English is essential.
Purpose of the role is to…
- Provide 1st class IT operational support to the business for all IT services
- Work closely together within a small team to deliver a very high level of IT support to key business stakeholders
- Balance priorities quickly and effectively whilst managing customer expectations
- Use a strong and broad ranging technical and customer focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
- Develop successful relationships both within the team and with 3rd parties
- Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
- Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
- Champion change and drive service improvements.
The role requires the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus flexibility is essential in this position.
They will achieve this by being:
- Flexible
- Resilient
- Customer focussed
- Approachable
- Clear and concise
- Windows 10 / 11 Operating systems / mobile operating systems
- Microsoft Office / 365
- Active Directory / Group Policy management
- Good knowledge of networking including TCP/IP, DNS, DHCP, WAN, LAN
- Knowledge of storage systems, performance, availability monitoring toolset
- ITIL Foundation
- Degree or equivalent
- Microsoft Certifications
- Cisco Certified Network Associate (CCNA)
- Very keen interest in Formula 1 / Formula E Motorsport
Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology.
Job Types: Full-time, Fixed term contractContract length: 3 months
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Northampton: reliably commute or plan to relocate before starting work (preferred)
Experience:
- IT support: 2 years (preferred)
Licence/Certification:
- ITIL Certification (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Hilton NorthamptonNorthampton
welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you...
My 1st YearsNorthampton
This is a full-time position working 40 hours per week Monday - Friday, however occasional Saturday working will be required during peak times.
Pay rate: £12.65 per hour
Job Type: Full-time
Pay: £12.65 per hour
Expected hours: 40 per week
Ability to commute/relocate...
Multitech Site ServicesWellingborough, 10 mi from Northampton
It is the company’s intention that this job description is a guide to the major areas and duties for which the job holder is accountable, however the business will change, and the job holder’s obligations are bound to vary and develop.
Therefore, this job description...
Best jobs you don't want to miss: