Business Support Manager - NHS
NHS Jobs Warwick
Job Purpose To provide high level, high quality executive support to enable the Chair and Chief Executive Officer to carry out their functions effectively. This function will provide a seamless and largely transparent service to make sure the Chair and CEO are always prepared and properly briefed for meetings and other events to support the achievement of the organisations priorities.
The post-holder will support the wider Non-executive Director Team and will provide line management of the executive assistants for other chief officers and ensure oversight of the executive support. The post holder will be required to administer Executive meetings and ad hoc meetings, and to support the Board and its Committees as required.
They will provide line management to the Administrative Assistant and Executive Assistants to all Chief Officers ensuring co-ordination of the teams workload to deliver the most efficient and effective service. The post holder will be expected to show a high degree of initiative and an ability to organise their day-to-day workload, prioritising and managing large volumes of work to high levels of accuracy.
Duties and Responsibilities The post holder will: Be an ambassador for the organisation and will be expected at all times to present a professional, welcoming and helpful image to colleagues and other organisations including providers and the public.
Provide an efficient, high quality and confidential administrative and business support function to the Chair and CEO by planning, prioritising and managing complex, conflicting and priority workloads and portfolios. Line manage the Administrative Assistant and Executive Assistants to all Chief Officers ensuring co-ordination of the teams workload to deliver the most efficient and effective service.
Carrying out line management responsibilities to a high standard, such as regular 121s and personal development reviews, and providing professional support and development. Support the Chief of Staff to the CEO, the CEO, and the Chair to ensure that they are fully briefed prior to attendance at any meeting.
Be aware of the environment within which the ICB operates to ensure the effective and appropriate use of the CEO and Chairs time through prioritising appointments, dealing with correspondence and dealing with senior staff from the NHS and other organisations.
Maintain an awareness of ongoing issues to be able to tie up correspondence appropriately, chasing up action and giving position statements prior to meetings taking place. Manage the diary of the CEO and Chair coordinating and prioritising appointments, ensuring there is effective communication to all relevant parties and making all the necessary arrangements including travel.
Ensure that all documentation is efficiently and effectively dealt with including operating a bring forward system; ensuring all necessary paperwork is available when required. Manage all incoming and outgoing mail on behalf of the CEO and Chair ensuring that any urgent or important business is brought to their attention in good time, and to re-distribute mail for action, prepare draft responses, follow up actions and make a record of any action taken.
Ensure all communication is dealt with in a timely, efficient manner and deadlines are met, taking action where appropriate, in the absence of the senior members of the ICB. Produce correspondence, reports and other documents to a high standard and with due respect for confidentiality and corporate style.
o Producing appropriately detailed Committee reports for the Board. o Liaison with/support senior colleagues in the preparation of other reports and circulation of paperwork to a high standard in a timely manner. o Working closely with the Corporate Governance team to deliver improvements in Board, Committee, and other key meeting administration across the executive administration team.
Deal with queries from a wide range of organisations and individuals in a professional and sensitive manner always ensuring confidentiality. rarely, this may involve handling a caller who is upset or aggressive. Develop and maintain close collaboration and co-operation with a wide range of Executive offices across the ICBs stakeholder and provider organisations, and with NHS England and its regional and area representatives.
The post-holder will support the wider Non-executive Director Team and will provide line management of the executive assistants for other chief officers and ensure oversight of the executive support. The post holder will be required to administer Executive meetings and ad hoc meetings, and to support the Board and its Committees as required.
They will provide line management to the Administrative Assistant and Executive Assistants to all Chief Officers ensuring co-ordination of the teams workload to deliver the most efficient and effective service. The post holder will be expected to show a high degree of initiative and an ability to organise their day-to-day workload, prioritising and managing large volumes of work to high levels of accuracy.
Duties and Responsibilities The post holder will: Be an ambassador for the organisation and will be expected at all times to present a professional, welcoming and helpful image to colleagues and other organisations including providers and the public.
Provide an efficient, high quality and confidential administrative and business support function to the Chair and CEO by planning, prioritising and managing complex, conflicting and priority workloads and portfolios. Line manage the Administrative Assistant and Executive Assistants to all Chief Officers ensuring co-ordination of the teams workload to deliver the most efficient and effective service.
Carrying out line management responsibilities to a high standard, such as regular 121s and personal development reviews, and providing professional support and development. Support the Chief of Staff to the CEO, the CEO, and the Chair to ensure that they are fully briefed prior to attendance at any meeting.
Be aware of the environment within which the ICB operates to ensure the effective and appropriate use of the CEO and Chairs time through prioritising appointments, dealing with correspondence and dealing with senior staff from the NHS and other organisations.
Maintain an awareness of ongoing issues to be able to tie up correspondence appropriately, chasing up action and giving position statements prior to meetings taking place. Manage the diary of the CEO and Chair coordinating and prioritising appointments, ensuring there is effective communication to all relevant parties and making all the necessary arrangements including travel.
Ensure that all documentation is efficiently and effectively dealt with including operating a bring forward system; ensuring all necessary paperwork is available when required. Manage all incoming and outgoing mail on behalf of the CEO and Chair ensuring that any urgent or important business is brought to their attention in good time, and to re-distribute mail for action, prepare draft responses, follow up actions and make a record of any action taken.
Ensure all communication is dealt with in a timely, efficient manner and deadlines are met, taking action where appropriate, in the absence of the senior members of the ICB. Produce correspondence, reports and other documents to a high standard and with due respect for confidentiality and corporate style.
Accurately prepare presentations, letters and other correspondence using Word, Excel, PowerPoint, Outlook and the internet/intranet to the highest standard and within agreed deadlines using the ICBs corporate style. Accurately and in a timely manner, undertake administrative work for ICB Committees and other appropriate meetings as follows: o Attending meetings (some will be in-person and others virtual) to provide in-person administrative support o Using meeting software to administer meetings o Researching and producing agendas and working closely with the Corporate Governance Team on any required changes to the Schedules of Business o Meticulous collation of meeting papers in accordance with the Committee Service Guide.
o Supporting the Chair and Executive Lead of the meeting to ensure meetings run smoothly, efficiently and in accordance with governance processes and procedures. o Producing appropriately detailed, professional and timely minutes. o Producing action schedules liaising with action owners to ensure actions are completed and updated accordingly.o Producing appropriately detailed Committee reports for the Board. o Liaison with/support senior colleagues in the preparation of other reports and circulation of paperwork to a high standard in a timely manner. o Working closely with the Corporate Governance team to deliver improvements in Board, Committee, and other key meeting administration across the executive administration team.
Deal with queries from a wide range of organisations and individuals in a professional and sensitive manner always ensuring confidentiality. rarely, this may involve handling a caller who is upset or aggressive. Develop and maintain close collaboration and co-operation with a wide range of Executive offices across the ICBs stakeholder and provider organisations, and with NHS England and its regional and area representatives.
Deal with sensitive and confidential issues, being able to deal with complex enquires and investigate a wide variety of issues proposing suitable solutions. Work unsupervised and demonstrate a high level of autonomy, acting as the first point of contact for a range of complex queries and exercising judgement and discretion as to the appropriate response, taking immediate action if necessary or seeking management support as required.
AdeccoWarwick
Job Title: Business Change And Continuous Improvement Support
Duration: 12 months, extensions likely
Location: Warwick/Hybrid (once per week requirement in the office)
Salary: £450 - £500 per day via Umbrella
Pontoon is an employment consultancy...
Warwick
Key responsibilities:
You will undertake administrative tasks to support the day to day business operations, including: o Co-ordination of meetings, events and accommodation bookings
o Supporting the Business Manager with tracking of various business...
Holroyd Howe - Various, LondonCoventry, 10 mi from Warwick
we are searching for an experienced Operations Support Manager/Group Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.
As a Operations Support Manager...