Senior Healthcare Support Worker

Job overview

In November 2023 the department opened its new £5m Endoscopy Centre with a dedicated training facility.

The department boasts the opportunity to work in different areas of the service, allowing you to gain experience and knowledge within inpatient and outpatient environment whilst caring for patients.

As well as a range of different aspects to roles, the department also has clear progression opportunities for those looking to expand their knowledge and skills beyond their current role.

The department has a dedicated training facility, and runs courses for delegates from across the country, staff are encouraged to take part on these courses as well!

If you're new to Endoscopy we offer a supportive introductory package including a supernumerary induction period working alongside experienced mentors and Practice Educators.

We welcome informal visits to the department to find out more about the role, and you can arrange this by using the contact details in the job advert.

Main duties of the job

Undertake nursing care of designated named patients from admission to discharge.

Participate in the care, maintenance and use of endoscopes used in endoscopic and non-endoscopic procedures, providing technical assistance during procedures

Ensure provision of a high standard of nursing care to patients attending the Endoscopy Unit and out-patient clinics, working within agreed policies and procedures

Ensure individual assessment, planning, implementation and evaluation of patient care from admission to discharge or transfer, producing documented evidence of this in agreed format.

Correct documentation of patient care using the endoscopy unit care pathway including written discharge and aftercare information for patients.

Liaise and communicate effectively with relatives, carers and visitors.

Liaise and communicate effectively with the multidisciplinary team, other hospital departments and outside agencies (e.g ambulance service, social services, transport etc.) providing patient centred care.

Engage with student nurses and observers giving encouragement, support and guidance.

Working for our organisation

We're an award-winning NHS Trust that has always proudly been at the forefront of delivering innovative health and care.

Our more than 7,000 people and volunteers deliver compassionate care from more than 15 sites across Torbay and South Devon, with our main acute hospital site at Torbay Hospital and a number of community hospitals and health and wellbeing centres across our geography.

We passionately believe that the best way to care for people is by focusing on what matters to them, putting them at the centre of everything we do and integrating services around them. We believe that care as close to home as possible benefits everyone.

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We offer a generous relocation package, which can be discussed with the successful candidate.

Detailed job description and main responsibilities

A detailed job description and the main responsibilities for the role can be found in the job description attached.

Unfortunately, this post is not eligible for sponsorship.

Person specification

Qualifications and Training

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and Training

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific Skills

• Basic computer/keyboard skills
• Fine motor skills – for venepuncture, phlebotomy and other clinical tasks
• Good interpersonal and communication skills
• Able to prioritise and organise work
• Able to work under instruction, under pressure and as part of a team
• Record keeping competency in handwritten and electronic records
• Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
• Able to manage stress in themselves and others
• Able to offer support at times of emotional distress
• Willingness to undertake new skills and training
• Able to work as a team member or independently
• Ability to adapt behaviour to changing and challenging situations
• Be flexible, adaptable, reliable and punctual
• Demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust

• Healthcare competencies appropriate to area of work

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
• Please read the job description and tailor your application to reflect the role
• Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
• It is your responsibility to assist us in the timely receipt of appropriate references

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.