Medical Secretary
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Typing letters, reports and associated documentation as required Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently Managing all enquiries in an effective manner Maintaining an accurate referrals database Actioning all incoming email Processing calling letters as requested Scanning patient related documentation and attaching scanned documents to patients healthcare records Inputting data into the patients healthcare records as necessary Processing referrals using the electronic referral system (ERS) Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms Coding data on the clinical IT system Answering incoming phone calls, transferring calls or dealing with the callers request appropriately Managing all administrative queries as necessary Carrying out system searches as requested Maintaining a clean, tidy, effective working area at all times Supporting all clinical staff with general administrative tasks as requested.
Other Duties A Medical Secretary may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients.It is expected that requests from the Partners will not be unreasonably refused.