CSD - Ambulance Telephone Triage Practitioner - Bicester
Job overview
We are looking to recruit reliable and enthusiastic Nurses to join our motivated, friendly and hardworking team of Clinical Practitioners based in Bicester to support the smooth running of our 999 service. Applicants will need to have an up to date NMC/HCPC registration with extensive clinical experience.
As well as offering a great basic salary of £37,338 - £44,962 pro rata/ per annum, Candidates will receive the following unsocial allowances on top:
All day Saturday (midnight to midnight) as well as any week day after 8pm and before 6am – Time plus 30%
All day Sunday and public holidays (midnight to midnight) – Time plus 60%
We are offering a variety of hours from a minimum of 23 hours a week up to Full-Time hours of 37.5. Candidates will be required to work a variety of shifts which may include nights, weekends, bank holidays and religious holidays. CSD staff use a “self-roster” system allowing a flexible and positive work life balance.
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.
Main duties of the job
We are looking for Nurses and Paramedics to work as part of our dynamic team where you will use your clinical judgement and extensive knowledge to carry out complex clinical assessments of patients, using a combination of telephone and video conversations.Video allows the clinician to link live directly to the patient and manage the scene, completing a live assessment of their clinical needs . You will be required to deal with sensitive information whilst providing appropriate advice and information to the patients in line with the clinical assessment software, care pathways, the latest evidence based research and current clinical guidelines.
You will be supporting whole system healthcare, working with partner organisations to assess needs and plan care for communities and individuals.
Working as part of the team on the Clinical Support Desk you will be directly involved with live emergency calls helping with patient assessments and supporting non clinical colleagues as well as road staff.
You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals, often exploring and resolving complex clinical and social issues. Balancing the needs of our individual patients with the availability of resources and demand on the Service requires critical thinking and problem solving skills, team working, innovation and good IT skills.
Working for our organisation
Benefits we offer:
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Staff networking and support groups.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Detailed job description and main responsibilities
Successful candidates will be required to complete a nine week full time training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.
SCAS actively encourage and support CPD and offer a wide range of study sessions and courses. As a member of the CSD team you will be encouraged to support your clinical development and we offer 4 paid “clinical days” per year in addition.
Person specification
Qualifications
Essential criteria- Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
- Valid registration with NMC or HCPC
- Recognised mentorship qualification and experience
Experience
Essential criteria- Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
- Extensive clinical knowledge
- Significant post qualification experience in acute or primary care
- Decision making
- Triaging
- Telephone triage experience
- Experience of supporting others in clinical practice
- Experience of dealing with multi-agency situations
- SCAS area/hospital knowledge
SKills
Essential criteria- Ability to communicate effectively: aurally, orally and in writing
- Ability to work without direct supervision
- Ability to work as part of a multidisciplinary team
- Ability to rapidly organise and prioritise work
- Understanding of audit, evaluation and Clinical Governance
- Willing to be flexible and available to work at short notice
- Motivated towards further professional development
Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits