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About the Company

Through our pioneering technology we are able to recover a waste product that previously went down the drain and turn it into a source of income for your business, while keeping your kitchen and waterways clean and efficient.

The successful candidate will have excellent communication skills, high levels of diligence, a target driven mentality, a good teamworking ethic, a positive attitude, and a track record of meeting customer expectations.

You will be responsible for:

• Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
• You will maintain customer accounts and upsell other products to existing customers
• You will be required to negotiate pricing and retain customer accounts
• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction, loyalty, and retention.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
• Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
• Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
• Reporting on customer feedback, issues, and sales performance

• Experience of working in a high dial (80 –100 dials a day) targeted, time bound, environment
• Experience working in B2B customer service is essential.
• Excellent communication and interpersonal skills, both written and verbal
• A friendly, positive, and customer-focused attitude, with the ability to confidently negotiate with business owners and key decision makers
• Proficient in Microsoft Office, Excel and CRM software is essential.
• Proactive and self-motivated approach to work.
• Ability to work under pressure and handle multiple tasks.
• The ability to work as part of a team and collaborate with other departments.

Work authorisation:

• United Kingdom (required)

Work Location: In person