Operational Team Manager
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Operational Team Manager – Role Overview
The Regional Valuation Unit (RVU) is responsible for rateable value and valuing property for tax purposes. RVU also supports Non-Domestic Rating activity and provides technical advice to other work streams in the Valuation Office Agency.
The Operational Team Manager provides a comprehensive management function within the business unit, supporting our team through promoting an inclusive working environment and recognising individual contribution.
Operational Team Manager – Key responsibilities- To lead and manage a team to achieve key operational delivery targets.
- To recognise and deal with management issues within the team, resolving them quickly and effectively, robustly dealing with performance issues – applying the correct HR principles to process and escalate where appropriate.
- Monitor operational performance of the team against strategic targets and objectives, interrogating data and making effective decisions on work priorities, identifying issues and making recommendations on action to be taken.
- Providing a robust management function to ensure that the team is appropriately supported.
- Engaging and supporting the team through change by communicating the need for change, identifying and promoting potential benefits, and ensuring the team feel involved in the development of change plans.
- Identifying and communicating business needs.
- Creating robust workforce plans to maximise efficiency.
- Managing and mitigating potential risks.
- Encouraging innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared and implemented.