Administration Assistant/Clerical Officer

Job overview

The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will help cover the workload of other members of staff of the Neurology administration team as required.

Main duties of the job

The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will also be asked to cover the workload of other members of the Neurology administration team as required.

Working for our organisation

We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will also be asked to cover the workload of other members of the Neurology administration team as required.

There is a requirement to respond to external and internal telephone queries from staff, patients and others. The post holder will deal with telephone calls relating to general patient enquiries.

The post holder will have a good standard of education to include GCSE’s or equivalent, including English. The poster holder will have secretarial/clerical experience, proven ability to be able to touch type to a high standard and have experience of computerised systems/software programmes.

There will be requirement to exercise judgement when dealing with queries. The post holder may be required to locate and track case notes. You may be required to support the specialty team in the delivery of waiting list management.

The post holder will prioritise and plan workload and organise own time. The post holder will ensure patient information is requested and provided in a timely manner and deal with incoming and outgoing correspondence in a timely manner.

Person specification

Essential Qualifications

• Good general education to include GCSE (or equivalent) in English and Mathematics
• Proven experience of touch typing

• NVQ2/RSA2 word processing or equivalent

Knowledge, skills, Training and Experience

• Good computer skills
• Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
• Able to manage a varied workload and prioritise effectively
• Excellent communication/interpersonal skills
• Experience of telephone communication with a wide range of individuals and organisations
• Willingness to undertake relevant education and training
• Delivers work of consistent and predictable high quality

• IT qualification
• Relevant experience in a similar administrative role within the NHS

1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help

At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.