Receptionist

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

There may be some basic administration tasks in this role.

This position is for 30 hours a week, four days from 9 - 5 pm. Tuesday to Friday.

Main duties of the job

Answering the telephone and email queries.

Meeting and greeting service users and visitors.

Reactivating ID badges as required.

Dealing with couriers, deliveries, collections, post etc.

Maintaining and updating the reception folder and logging the panic alarm details.

Reporting maintenance issues.

Maintaining and improving the reception area as necessary.

Updating the telephone, signing in lists etc as required.

Working for our organisation

Benefits of working at South London and Maudsley NHS Foundation Trust :

Comprehensive pay, pensions and leave package, dependent on role and length of service.

Range of flexible work options.

NHS discounts of up to 10% from well known brands.

Career development through several programmes e.g. mentoring, coaching , and other programmes..

Counselling services.

Wellbeing Events.

Cycle to work scheme.

Season Ticket loan.

Staff restaurants.

1. To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls as appropriate, taking clear, and concise messages and dealing with general enquiries as necessary.
2. To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing in of service users, visitors to the St Giles building.
3. To allocate and book meeting rooms.
4. To work independently and ensure that daily task are completed in a timely manner.
5. To report maintenance queries to the Trust Estates and Facilities Department.
6. To participate in administration meetings as required.
7. To participate in development and training as identified through the appraisal and supervision process.
8. To ensure that all information systems on the reception are kept up to date.
9. To be responsible for service improvement of the reception area.
10. To attend and participate in all identified mandatory training.
11. To ensure all duties are carried out in line with Trust policy.
12. To carry out other duties as appropriate to the grade as required and requested by the St Giles Business & Admin Managers.

Person specification

Essential

• NVQ 3 in Business Admin//equivalent admin experience
• GCSEs in English Language and maths (A-C)
• Communication skills written & verbal (A and I)
• Confident telephone manner (A and I)
• Copy and/or audio (A and I)
• Grammar spelling and punctuation (A)
• Data Entry (A)
• Ability to plan, prioritise and multi task (A and I)
• Ability to problem solve
• Effective Time management Skills Punctual, reliable and flexible ( A and I)
• Ability to work on own initiative and also part of a team
• Aware of Data Protection and Confidentiality
• Understanding and awareness of racial awareness and diversity (I)
• Experience in a similar role
• Proficient use of Microsoft packages
• Proven experience of office systems and procedures

• NHS in house systems and databases
• Two years experience of working in the NHS or similar environment, ideally within a mental health environment, hospital or community clinic

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’