Urgent Care Call Handler - Part Time, Permanent (Weekday/Weekend shift pattern) - Chippenham
Are you looking for a new challenge where you can really make a difference? If you like variety and have the ability to think on your feet, then this role could be just what you’re looking for.
We currently have an opportunity for an enthusiastic individual to join our Urgent Care team as an Urgent Care Call Handler. We are looking for an individual who thrives on working within a varied environment and wants to be part of a high-performing and supporting team.
*Please note that upon applying for this role, we will be able to share our various weekend/weekday working patterns with you for consideration*
About the role:You will work at the heart of our Urgent Care team and ensure the best possible care is delivered in this diverse role. This role can be extremely dynamic at times and you will enjoy an environment where no two days are quite the same.
We will be able to offer the opportunity to grow professionally with the support of a thriving team. A typical day could look something like this:
- Supporting the Urgent Care Coordinators to provide a quality and professional service.
- Providing a professional and responsive central point of reference to health and social care professionals.
- Carrying out additional support functions as directed by the Urgent Care Coordinator.
About you:
As part of this role, you will be able to bring some key skills and qualities to the team such as:
- Excellent communication, telephone and keyboard skills
- An ability to prioritise workloads
- An ability to work within tight deadlines
- An ability to follow instructions, procedures and protocols
- Intuition to support outstanding patient care
Full training will be provided to ensure that you will become confident and comfortable within your role.
Please note that as our operation runs around the clock, 365 days/year, you’ll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays.
What we offer:
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- Company Pension Scheme
- Simply Health cash plan membership
- Discretionary bonus scheme
- Life Assurance
- A base rate of £11.95/hr + evening and weekend enhancements of up to £16.13/hr (dependent on shift times).
Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo’s core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out-of-hours care, in Bath and North East Somerset, Swindon and Wiltshire.
Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Apply: For a full job description or further information please call our recruitment team at recruitment@medvivo.com
Closing date: Friday 1st November 2024 (5pm)
Medvivo reserves the right to close this job in the event we receive a sufficient number of applications
Interview: We will undertake interviews in the week commencing 4th November 2024
Equality, Inclusivity and Diversity
In line with Medvivo’s commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at recrutiment@medvivo.com.
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.- Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.