Senior IT Systems Engineer

Salary: £30,000.00 - £40,000.00 per annum (negotiable dependent on experience)

Hybrid working

33 days holiday (including public holidays) – rising to 36 with service Competitive benefits:

• Healthcare plan
• Cash back on dental and optician costs
• Life Insurance
• Employee wellbeing program
• Flexi points and discounts on your everyday shopping to support your financial wellbeing
• Pension plan
• Fitness and Wellbeing discounts
• Generous candidate referral scheme
• Free Breakfast bar
• Casual dress
• Regular incentives and recognition awards

Your new role…

As the Senior IT Systems Engineer you’ll be joining an innovative Technology team, reporting to the IT and Information Security Manager and you’ll be responsible for a range of critical tasks that ensure the smooth operation of technology systems and services. These include:

• Communicating with stakeholders of all levels, providing guidance on resolving issues and setting up systems, updating them on progress and effectively managing escalation and expectations.
• Maintaining a focus on customer service by promptly identifying and diagnosing problems/faults using established troubleshooting methods and tools.
• Collaborating with the Security Operations Centre to detect and eliminate technology vulnerabilities.
• Installing and configuring software and hardware adhering to the correct change control processes.
• Adhering to the standards and guidelines under ISO27001 to meet the needs of internal customers.
• Supporting the management and implementation of change requirements by evaluating the drivers, costs, benefits, and impacts of proposed business changes.
• Assisting with the roll out of upgrades or new systems/applications to ensure seamless implementation.
• Keeping detailed documentation of any regular tasks and solutions to issues. This includes recording information when seeking assistance from colleagues, such as what steps were taken to resolve the issue.
• Managing extensive project portfolios
• Assist the Senior team with client onboarding by providing IT support and ensuring smooth technical integration.
• Demonstrate ITIL principles and guidelines

• Extensive 5+ years’ experience in IT Systems
• Experience with appropriate change and testing methodologies to hardware or software or cabling technology.
• Experience with structured techniques to investigate wants, needs, problems and opportunities from stakeholders to support a business case and application design.
• Strong organisational skills to enable flexibility to work effectively on multiple tasks.
• Strong computer literacy and confidence in new technology systems keeping a working knowledge of new and upcoming tech.
• MS Office experience, including MS Teams.
• Experience in Networking and Firewalls
• The ability to work alongside other business functions to ensure designs are consistent with design & brand guidelines.
• Demonstrating resilience and agility in your approach to work - we're fast paced and sometimes we’ll need to juggle or prioritise.
• Being creative – we love hearing new ideas from our colleagues about how we can do things better.
• Windows Server, AD/GPO/Azure AD/Entra, DNS, Hyper-V, O365
• Strong understanding of security vulnerabilities
• Scripting skills (e.g., Power Shell, Bash)

We’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers. Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.

All offers of employment will be subject to satisfactory background checks, including but not limited to; employment references, a DBS (basic) and a credit file search.

Additional pay:

• Yearly bonus

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount
• Transport links
• Work from home

Schedule:

• Monday to Friday
• No weekends

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Pudsey LS28 6AT