Band 3 Clinical Services Administrator (Talking Therapies) - Swindon
NHS Jobs Swindon
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff. Multidisciplinary Teams (Community or Inpatient). Services Users and Carers. Health and Social Care teams. Third sector/voluntary agencies. Community groups and local authority provision.
Other statutory agencies e.g. Police, Ministry of Justice etc. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Negotiating diary conflicts and competing priorities as appropriate. Exchange verbal and written information with patients, staff and carers relating to appointments and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public.
This may include sensitive information. The provision of and updating of patient notes, collation of information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for the Team meeting.
To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Arranging and rearranging as appropriate clinics, appointments etc. The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cashfloat/handling. Supporting the induction of new staff members as required.
Produce confidential correspondence and reports on a frequent basis. Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed. Take and distribute formal minutes as necessary.
Clerical duties including photocopying and scanning. Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards. Provide cover for colleagues when and where necessary.
Other statutory agencies e.g. Police, Ministry of Justice etc. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Negotiating diary conflicts and competing priorities as appropriate. Exchange verbal and written information with patients, staff and carers relating to appointments and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public.
This may include sensitive information. The provision of and updating of patient notes, collation of information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for the Team meeting.
To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Arranging and rearranging as appropriate clinics, appointments etc. The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cashfloat/handling. Supporting the induction of new staff members as required.
Produce confidential correspondence and reports on a frequent basis. Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed. Take and distribute formal minutes as necessary.
Clerical duties including photocopying and scanning. Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards. Provide cover for colleagues when and where necessary.
Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.
North Bristol NHS TrustBristol, 32 mi from Swindon
for the preparation of the Antenatal Clinics. This will involve the prepping of patients notes for consultant and scan clinics, arranging routine appointments, scanning of paperwork to patient records, data validation and answering the phone.
The Antenatal Clinic...
North Bristol NHSBristol, 32 mi from Swindon
and answering the phone.
The Antenatal Clinic is a busy outpatient area, with multiple clinics running each day, from specialist obstetric and midwife-led clinics to emergency and routine ultrasound scans. The post-holder will be expected to understand...
University Hospitals Bristol and Weston NHS Foundation TrustBristol, 32 mi from Swindon
Our clinic co-ordinators help plan, organise and arrange our optometry clinics, and provide administrative support to ensure the smooth running of our busy Optometry Department office. This includes the supply of specialist contact lenses, low vison...