[ref. c76344002] Senior Business Analyst

1. £63,000 per annum

Permanent

The Senior Business Analyst is a key resource in agile teams at MaPS, supporting the day-to-day business analysis required for successful and value-driven product delivery.

You will be responsible for supporting the product delivery team and working closely with the Product Owner, technical experts and other enabling functions to ensure solutions are meeting our customer, technical and business objectives.

You will be curious and seek to become expert in the project or programme you are working in. You will contribute to developing the BA Community and share best practice with the Tech and Change community at MaPS.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other.

We care about our colleagues and people whose lives we are here to transform, we will transform lives through our ability to make positive connections, and we are committed to transforming lives and make a positive societal impact. We help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future.

Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

By fostering our values, we are very proud of the inclusive working environment that we have created. We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist.

• Identify and elaborate user and business needs to enable effective design, development and testing of services and business change.
• Ensure new products and services meet business and user needs and are aligned with organisational goals.
• Analyse and understand a business problem or opportunity.
• Identify areas for improvement, explore feasible options, analyse the effects of change and define success measures.
• Support decision-making related to prioritisation and minimum viable product by using analysis led insights.
• Understand any business and policy constraints that need to be considered and assess the implications.

You will need to demonstrate the following skills and experience;

ESSENTIAL:

• Agile working: Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Help the team to decide the best approach and help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.
• Business analysis: Advise on the approach to identify, investigate, analyse and communicate complex business problems and opportunities within a project or programme of work. Inform tactical decision making and help to define longer-term strategic plans. Recommend the approach to options analysis, feasibility assessment and operations, and can quantify potential business benefits. Ensure the proposed solution aligns with business goals and objectives, and business and user needs, and achieves the required outcomes and expected benefits.
• Business modelling: Lead on the modelling of processes, systems and data at varying levels of detail or complexity across a project or programme. Manage the effects of proposed changes.
• Business process improvement: Identify opportunities to improve business performance, within a project or programme. Lead the analysis, identification, design, prioritisation and implementation of process and business changes to improve business operations and services within a project or programme. Assess the feasibility of changes and recommend new approaches. Support the implementation of proposed business improvements.
• Business process testing: Lead on the application of business analysis and evaluation skills to support the design, execution and assessment of business process tests and usability evaluations within a project or programme of work.
• Methods and tools: Build capability in methods and tools, ensuring they are adopted consistently and used effectively.
• Requirements definition and management: Advise on the approach to requirements management within a project or programme. Co-ordinate and review the prioritisation of requirements and engage in the negotiation of solutions to help meet programme objectives in collaboration with Product Owners.
• Stakeholder relationship management (business analysis): Lead on communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences while focusing on user and business needs. Develop or apply communication strategies to build relationships, using informal and formal channels to engage with stakeholders at all levels and resolving conflict where required.
• Systems analysis: lead the identification and analysis of IT system capabilities, developing models and system requirements. Use systems analysis to support a deeper understanding of how processes and systems work, and to identify gaps. Work with other digital professionals to design and develop system and user interfaces, identify gaps in functionality and assess the effect of proposed software changes on users or the organisation.
• Testing (business analysis): recommend the value of testing and apply the relevant tools and techniques to ensure test validity. Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality. Review prototypes, test plans and test outcome reporting.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other.

• Caring

• Connecting

• Transforming

We are committed to transforming lives and make a positive societal impact.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

The number of days that anyone will be able to work at home will be determined primarily by business needs.

Close Date: 17/03/2025