IT Customer Service Administrator (Maternity cover)

A maternity cover fixed term contract

Role Overview:As a Customer Service Administrator, you will be responsible for engaging professionally with customers over the phone, solving problems, and ensuring excellent customer service in relation to their IT, SIM and hardware problems.

• 1st Line Support - Diagnose and resolve issues with SIMs & hardware.
• Work with networks and use Zendesk, SIMPro, and chat tools to manage and resolve queries.
• Help customers navigate issues with troubleshooting, password resets, and system diagnostics.
• Implement ways to improve customer care.
• Use various reporting tools to make fact-based decisions.
• Deal professionally with customer complaints
• Manage relationships, ensure customer satisfaction, and deliver excellent service.

You will need:

• Great communication skills
• Be able to deal with challenges head-on in a fast-paced environment.
• Experience with tools like Excel, PowerPoint, and other systems
• You need a minimum of 2 years' experience in customer service or IT helpdesk

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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