Assistant Store Manager
Description
Assistant Manager | Kings HeathSalary: £32,548 + Bonus
Are you a hands-on, customer-focused Assistant Manager who enjoys variety, responsibility and being part of a growing business?
We're looking for an Assistant Manager to join a successful and expanding company in Kings Heath. You'll support the Store Manager with the day-to-day running of the site, helping to deliver excellent customer service, strong operational standards and commercial performance.
This is a fantastic opportunity to join a growing, entrepreneurial business where you'll be part of a close-knit team, enjoy genuine responsibility and benefit from a strong work-life balance.
Work-life balance
You'll work shifts between 8:30am and 6:00pm Monday to Friday, with reduced weekend hours of 9:00am to 5:00pm on Saturdays and 10:00am to 4:00pm on Sundays.
Weekends are shared on a rota basis, typically with one full weekend off every two to three weeks.Days off in lieu are always provided when working weekends.
The role- Support the Store Manager with daily operations, ensuring the site runs smoothly and efficiently.
- Deliver excellent customer service and ensure a positive customer experience at every stage.
- Lead by example, supporting and motivating the team to achieve high standards.
- Handle customer enquiries, bookings and payments, ensuring accurate administration.
- Support sales activity and help drive store performance.
- Review reports and identify opportunities to improve sales, service and efficiency.
- Ensure compliance with company policies, health and safety procedures and site standards.
- Take ownership in the Store Manager's absence and support wider business growth.
- Experience as an Assistant Manager, Supervisor, Team Leader or similar in a customer-facing environment.
- A strong service mindset with the ability to build rapport with customers.
- Proven sales ability, with confidence in converting enquiries and delivering results.
- A hands-on, people-first approach.
- Strong organisational skills and attention to detail.
- Commercial awareness and the ability to support store performance.
- A proactive, positive attitude and the confidence to take responsibility.
Reference: BBBH36545
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