Warehouse Team Leader

Job Title: Team Leader - Warehouse Operations

Hours: 08:30-16:30 Monday- Friday

Salary: up to £27,000 per annum, DOE.

Your role will involve managing inventory, supervising a team of employees, and maintaining a safe working environment.

Key Responsibilities:

• Process deliveries and list stock on website and WMS
• Monitor inventory levels and manage stock replenishment
• Ensure accurate and timely processing of returns
• Manage order fulfilment, including picking and packing
• Enforce safety policies and procedures to maintain a safe working environment
• Ensure compliance with relevant regulations and company policies
• Supervise a team of employees, ensuring productivity, quality, and safety standards are met
• Provide guidance, support, and motivation to team members
• Provide feedback on staff performance
• Guide customers through troubleshooting steps or explain processes
• Handle customer complaints, concerns, or issues with empathy and professionalism
• Assist with order placement, changes, or cancellations
• Help customers track shipments or manage returns and exchanges
• Offer advice or recommendations based on customer needs
• Maintain accurate records of customer interactions, transactions, and feedback
• Gather feedback from customers to help improve the company's products, services, or customer service processes

Requirements:

• Proven experience in an operations position/warehouse management
• Leadership skills with a positive work attitude
• Attention to detail and excellent organisational skills
• Ability to prioritise and manage tasks across areas of responsibility
• Ability to comply with all health and safety standards and company policies
• Computer skills and strong written and verbal communication skills

If you have a passion for ecommerce, a strong background in operations, and a desire to lead a team to success, we would love to hear from you.

Please call Nicola at HR GO recruitmnent for more information 01513471110 or email nicola.evans@hrgo.co.uk.