Desktop Support Engineer

Robert Half Technology are assisting a rapidly growing financial services organisation to recruit a Desktop Support Engineer on a contract basis. London based

• The Desktop Support Engineer will provide 2nd/3rd line support for Microsoft Windows Server and Windows 10 environments.
• Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services.
• Administer and maintain Active Directory, including security groups, policies, OU structure, and replication.
• Ensure compliance with cybersecurity policies and controls, and proactively monitor for potential threats.
• Deploy and configure Wazuh for infrastructure monitoring, threat detection, and security alerting.
• Automate administrative and operational tasks using PowerShell scripting.
• Collaborate on automation initiatives using Kestra or other orchestration tools (desirable).
• Act as an escalation point for complex helpdesk issues, performing deep-dive troubleshooting and root cause analysis.
• Promote and enforce ITSM best practices, including change, incident, and knowledge management.
• Mentor junior analysts and deliver training on both technical issues and ITSM/cybersecurity best practices.
• Maintain accurate documentation and CMDB records in line with asset and configuration management policies.

Key Responsibilities:

• The Desktop Support Engineer will have strong background in Microsoft Windows Server (2016-2022) and Windows 10 support and administration.
• Deep knowledge of Active Directory, GPO, DNS, DHCP, and Windows security architecture.
• Demonstrable experience with Wazuh deployment and configuration for monitoring and SIEM use.
• Strong PowerShell scripting abilities for systems automation.
• High degree of cybersecurity awareness and capability, with the ability to recognise, contain, and report on security incidents.
• Current cybersecurity certification preferred - e.g., CompTIA Security+, CISSP, SC-200, GIAC, etc.
• ITSM experience (ITIL v3 or v4), with the ability to mentor others on best practice frameworks.
• Excellent problem-solving, troubleshooting, and documentation skills.
• Experience with ITSM tools such as JIRA (Preferred) ServiceNow, Freshservice, or BMC Remedy.

• Rapidly growing financial services organisation with offices in London

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.