Case Coordinator- Integrated Transfer of Care Hub (iToCH) North & East - Saltash
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites.Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
We are looking to recruit an enthusiastic, Patient Flow Co-ordinator, within the North & East iToCH based in St Barnabus Hospital. This person requires previous experience in patient flow.
We are looking for an individual who can demonstrate attention to detail and a high level of diligence towards the patients and their health care journey.
This is an exciting opportunity to be part of a developing team that is working to support better out-comes for the people of Cornwall.
Main duties of the job- The role of the iToCH is to receive referrals for services from around the system, assess the referrals, prioritise them and integrate health, social care and the voluntary sector responses in a timely way. The team are key in maintaining the flow of people who are being discharged from bedded care settings, coordinating support for these people and also coordinating support for people who are in their home setting. The aim is to have the right care, in the right place, at the right time with outcomes that improve health and well-being.
- In this role you will work closely with the North & East iTOCH Team, the Head of Patient Flow and will need to understand the level of capacity, demand and escalation across various parts of the health and social care system. You will be accessing the different recording and referral systems, inputting, and relaying information, recording and reporting data and presenting reports in clear and understandable formats. You will be communicating with people throughout the system on a daily basis. You will have an important role in supporting and teaching the administrative, assessors and other staff with how to access and operate the different recording and referral systems in a changeable and developing way of working.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area.This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
education, qualifications and relevant experience
Essential criteria- Level 4 qualification in administration, health or social care, or equivalent knowledge or experience
- Sound administrative experience
- Knowledge of Microsoft Office Applications
- Relevant experience within the Health Service
- Experience of Human Resources administration would be advantageous
Skills and Aptitude & Knowledge and abilities
Essential criteria- Excellent verbal and written communication skills
- Highly developed organisational skills
- Good problem solving skills
- Knowledge of data protection/confidentiality
- Ability to prioritise workload
- Presentation skills
- Knowledge of health related systems, e.g. RIO
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a dedicated central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for our band 1-4 clinical staff
- A bespoke and robust preceptorship programme to support newly qualified staff
- Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- NHS Pension Scheme
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644