Private Patient Clinic Co-Ordinator
The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service.
Patient and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
‘Prior consideration will be given to NHS At Risk staff within East of England'
Job overview
We have an exciting opportunity for a Band 3 Clinic Co-Ordinator to join our Private Patient Services Team, in the East Point Consulting Rooms at the James Paget Hospital.
Main duties of the job
The Co-Ordinator role is a highly diverse, demanding but rewarding role, working as part of a friendly, dynamic team. It is essential that the successful applicant has proven medical secretarial experience, the ability to type to a high standard and the desire to develop and learn new skills and competencies.
You must also have excellent communication skills and the ability to work under pressure.
The successful candidate will have the confidence and enthusiasm to take on the challenges of this role and experience to manage a high workload. Applicants must be organised, have the ability to work under their own initiative and be able to prioritise a competing workload.
Working for our organisation
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.
Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.
Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners.Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.
We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.
Detailed job description and main responsibilities
The successful candidate will be responsible for booking and scheduling clinics and patient appointments, typing clinic letters, dealing with telephone queries, dealing with incoming post, updating the Healthcode appointment system, face to face communication with patients and consultants on a daily basis and taking payments.
Flexible working may be required in order to meet the needs of the service.
If you are interested in applying for this role, please see Job Description and Person Specification for further details.
Person specification
Qualifications
Essential criteria- Typing qualifications to RSA II or equivalent experience
- Good general standard of literacy and numeracy
- Knowledge of medical terminology/AMSPAR qualification
Experience
Essential criteria- Previous digital/audio typing experience
- Previous secretarial experience
- Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
- Working knowledge and experience of using appointment booking systems
- Previous digital/audio typing experience
- Working knowledge and experience of using NHS systems
Skills
Essential criteria- Excellent verbal and written communication skills
- Ability to work to tight deadlines and maintain concentration in a pressurised working environment
- Demonstrate good organisational skills
- Ability to work on own initiative, prioritise work and consistently meet deadlines
- Customer care skills including diplomacy and sensitivity
The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
‘Prior consideration will be given to NHS At Risk staff within East of England'
Tier 2 Sponsorship : We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available.Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.
Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful.
In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process.
Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.