Customer Experience Associate
📍 Location: London (Old Street office, 3 days/week)
💰 £40,000 - £45,000 + equity + benefits🌍 Join a high-growth, mission-driven tech company that’s transforming the future of work
- Are you hungry to break into the tech/startup world?
- Want to build a high-impact career in Customer Success – and open doors to leadership and other growth opportunities along the way?
This is your opportunity to join Blink, one of the UK’s most exciting SaaS companies, as a Customer Experience Associate – your launchpad into a high-performance tech career.
At Blink, we’re transforming how frontline workers connect with their organisations. Our digital workplace platform is used by thousands every day – from train drivers to care workers – giving them instant access to the tools, people and information they need to do their jobs.We’re a mission-driven tech company, growing fast across the UK, US and Australia – and we’re building a future leadership pipeline to match.
That’s where you come in.
✨ The opportunity
This is a high-impact, early-career opportunity designed to catapult you into the world of Customer Success and tech startups. You’ll join as a Customer Experience Associate, helping our small and midsize (SME) customers get the most out of Blink.
You’ll learn how to manage a portfolio of clients, spot commercial opportunities, use data to improve experiences, and influence teams across Product, Sales, and Engineering. You'll also gain broad exposure to startup life and the inner workings of a fast-growing SaaS company.
We don’t expect you to have all the answers on day one – we’ll teach you. What we do expect is drive, curiosity, and a customer-first mindset.
🔧 What you’ll do- Act as the first point of contact for all SMEs and Blink admins – solving problems, sharing best practices, and delivering excellent service.
- Manage renewals and identify growth opportunities with your customers – helping them expand their use of Blink.
- Run customer webinars, office hours and engagement campaigns at scale.
- Use data and insights to spot trends and suggest improvements.
- Champion the voice of the customer internally – advocating for their needs across Product and Engineering.
- Own and improve customer resources, like help articles and FAQs.
- Collaborate with cross-functional teams to resolve escalations and improve the customer journey.
Requirements
🌟 About You
You might not have years of SaaS experience - and that’s OK. We care more about potential than polish. We’re looking for someone who’s:
- Customer-obsessed, and loves solving problems for people.
- Ambitious and looking to build a career in tech.
- A fast learner with great communication skills (verbal, written, interpersonal).
- Highly organised and thrives in fast-paced environments.
- Curious about tech and excited by startups.
- Motivated by growth – both for your customers, and yourself.
- Experience in a customer-facing role.
Benefits
💥 Why Blink?- Join a mission-led company making a real difference to frontline workers.
- Work with a passionate team that values collaboration, growth and authenticity.
- Get exposure to multiple career paths – CSMs, AEs, Solutions Consultants or Team Leads.
- We don’t run a formal fast-track programme - but if you’re ambitious, we’ll back you.
- Hybrid working – 3 days a week in our vibrant Old Street office.
- £40-45k salary + benefits + plenty of scope to grow.
- 25 days a year off (plus public holidays!).
- Learning & development focus, plus mentorship options. We’ll do everything we can to get you to the top of your game.
- Private healthcare, Ride2Work, pension scheme.
We’re looking for people who are ready to roll up their sleeves, learn fast and make an impact. If you’re excited by the idea of being a future leader in a fast-growing startup – we want to hear from you.
Apply now – and let’s build something great together.