Customer Service Manager

About Our Client

This organisation operates within the industrial and manufacturing sector, offering high-quality products and services to its clients. As a small-sized company, they take pride in their focused expertise and commitment to delivering exceptional solutions.

• Develop and execute a comprehensive CS strategy to achieve business objectives.
• Lead and manage the CS team to ensure targets are met or exceeded.
• Ensure timely and active order processing within the industrial and manufacturing sector.
• Maintain and strengthen relationships with existing customers
• Prepare and present regular reports to senior management.
• Collaborate with other departments to align sales strategies with overall business goals.
• Ensure compliance with company policies and industry regulations within the sales function.
• Support the implementation of a new CRM & Ticketing system

The Successful Applicant

A successful Customer Service Manager should have:

• Experience in a similar Customer Service Leadership role
• Understanding of order management
• Experience working collaboratively across multiple departments
• both operational and strategic

• A competitive salary between £45,000 and £50,000 per annum.
• A permanent role offering stability and growth opportunities.
• The chance to work in Mansfield within a small-sized company in the industrial and manufacturing sector.
• Opportunities to make a significant impact on the company's sales performance.

If you are ready to take the next step in your career as a Head of Sales, apply now to join this exciting opportunity in Mansfield.