Reception Team Leader
£31,200
Shifts Vary Between 8am & 6pm (40 Hours)
Fully Office BasedFull Time, Permanent
Near Fenchurch Street Station
Are you a motivated individual who thrives in a fast-paced and dynamic work environment? Our client, a leading organisation in the industry, is looking for a Reception Team Leader to join their team. If you have strong leadership skills combined with exceptional customer service abilities, then this could be the perfect opportunity for you!
Why work for this company?- Full Benefits list to be outlined contract
- Free breakfast and lunch provided
- Opportunities for career growth and development within the organisation
- A supportive and collaborative work environment
- Beautiful office location with state-of-the-art facilities
- Regular team-building activities and social events
Duties:
- Lead and manage a team of receptionists, providing guidance and support to ensure a high level of customer service delivery
- Oversee the daily operations of the reception area, ensuring a smooth and efficient running of front desk activities
- Handle escalated customer inquiries or complaints, resolving issues in a timely and professional manner
- Train and onboard new reception staff, ensuring they have the necessary skills and knowledge to perform their duties effectively
- Monitor and evaluate team performance, providing regular feedback and coaching to drive continuous improvement
- Collaborate with other departments to enhance cross-functional communication and optimise overall customer experience
Requirements:
- Previous experience in a Reception - Any experience of leadership is highly advantageous.
- Exceptional communication and interpersonal skills, with the ability to build rapport with guests and motivate a team.
- Strong organisational and multitasking abilities, with the capability to handle multiple priorities in a fast-paced environment.
- Knowledge of office management systems and procedures, including proficiency in MS Office Suite.
- A proactive and positive attitude, with a solution-oriented approach to problem-solving.
We can't wait to hear from you!
Please note that only successful applicants will be contacted for an interview. All applications will be treated with the strictest confidence.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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