Band 3 Administrator - Bristol
Job overview
An opportunity has arisen for a Band 3 Ward Administrator to join the team at New Horizons Mother and Baby Unit located on the Southmead Hospital site in North Bristol. We are looking for someone who is motivated, sensitive to others needs and wants to work as part of a team within the NHS.
New Horizon MBU is a 4 bedded stand alone inpatient unit that provides specialist care and treatment for women suffering from perinatal mental health difficulties. The unit supports women from 32 weeks antenatal and postnatal women with babies up to one year of age.New Horizon MBU particularly supports mothers who are having issues relating to attachment and bonding with their baby and when the mother’s mental health is effecting their ability to care for their baby.
The team provides care across Bristol, North Somerset and South Gloucestershire (BNSSG) and work closely with primary care, maternity services, adult mental health teams, health visiting services and independent sector organisations to ensure that perinatal women have access to specialist support in relation to their mental health needs.
Please note; this vacancy is not eligible for sponsorship.
Main duties of the job
To provide comprehensive administration support to the multidisciplinary teams including medical staff. This will include being the first point of contact for that team and could involve duties such as receiving initial enquiries and directing telephone calls.You will work closely with the ward manager to ensure the smooth running of the unit, utilising exceptional organisational and administrative skills.
Although your role will is administrative, you will come into contact with patients in distress, whether that is on the unit or over the telephone. It is crucial that the successful candidate is sensitive and understanding of mental health difficulties and maintains an open mind when coming into contact with those using our service.Excellent and adaptable communication skills are vital for this role.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust); a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.They will need to be able to work within a team effectively and share work streams where appropriate.
The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions – manager is available for reference but generally, they will manage their own workload.
Above all the post holder will provide guidance and organisational support to ensure the smooth running of the unit, alongside the units leadership team.
Person specification
IT Skills
Essential criteria- Excellent IT skills utilising various systems
- Fast and accurate keyboard skills
- Minute taking
- Additional Secretarial / NVQ 3 admin qualifications
Organisational skills
Essential criteria- Experience of organising and maintaining a busy office
- Experience of administrative systems and office procedures
- Demonstrates good time keeping and management of own diary
- Previous experience of working in NHS
- Experience of working in mental health services
Customer care skills
Essential criteria- Previous customer care skills
- Empathetic and sensitive to others needs
- Shows understanding of mental health
- Experience working within the NHS
- Passionate about mental health and/or perinatal mental health
- Understanding on how to manage challenging conversations
Governence
Essential criteria- Demonstartes clear understanding of principles of confidentiality
- Experience working in the NHS or managing patient information
This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.
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Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.
Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.
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