Medical Secretary-Cote/Stroke, Band 3 - NHS

• Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.
• Providing cover for colleagues in their absence to maintain service levels
• Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.
• Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity
• Regularly informing the Secretary Supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
• Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach
• Carrying out regular review and administrative validation of the clinicians Return Outpatient Wait list
• Supporting the achievement of Trust performance by ensuring administrative standards are met e.g., typing times, test results passed to clinician and any potential 52-week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.
• Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trusts 8 week annual/study leave policy.

Please see attached Job Description for a more detailed breakdown of the role and responsibilities.