Contact Centre Advisor

Start Date: ASAP

As a Contact Centre Advisor, you will be the first point of contact for residents regarding repairs, property maintenance, and other housing-related inquiries. Your role will involve providing advice and information via telephone, email, web chat, and in writing, ensuring that each resident receives a timely and satisfactory resolution to their concerns.

Key Responsibilities:

• Handle inquiries from residents, focusing on first-contact resolution.
• Support the Neighbourhood Management team in delivering exceptional housing and estate management services.
• Meet individual performance targets and contribute to the overall success of the Contact Centre.
• Utilise IT systems to record and manage information accurately, ensuring up-to-date service delivery.
• Work collaboratively with team members to provide support as needed.

Skills/Experience required:

• Experience in a customer service environment, using various communication methods.
• Proficiency with IT systems for information management and transaction recording.
• Strong problem-solving skills and a proactive approach to customer inquiries.
• Ability to work independently and as part of a team in a hybrid work environment.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk