Customer Service Representative
Universal Business Team Reading Full-time
Customer Service Representative
Location: Reading – Office based.Employment Type: Full time, Monday to Friday 7.30am – 4.30pm
Industry: Manufacturing / Distribution / Technical Sales Support
Salary: £28,000 - £32,000
Are you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork.
We're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact.Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen.
What You'll Be Doing:
Customer Engagement & Order Management- Manage inbound enquiries via phone and email with professionalism and efficiency
- Accurately process customer orders, ensuring seamless coordination with internal teams
- Provide first-line support for technical product queries (training provided)
- Build product knowledge to help customers make informed decisions
- Track deliveries and liaise with the warehouse on stock, backorders, and shipping
- Maintain accurate records using internal systems and shared documentation tools
- Ensure all bookings and order updates are captured in real-time
- Prepare daily and monthly reports to support business operations
- Stay on top of administrative tasks with precision and timeliness
Requirements
What We’re Looking For:
- Previous experience in customer service, order processing, or sales support
- Exceptional communication skills—both written and verbal
- High attention to detail and strong organisational skills
- Comfortable working across multiple systems (Excel, Google Sheets, etc.)
- Ability to work independently while collaborating closely with other departments
Bonus Points For:
- Experience with ERP systems (e.g., OrderWise)
- Background in logistics or warehouse coordination
- Familiarity with technical or colour-matching equipment (nice to have—not essential)
Benefits
Why You’ll Love It Here:
- A collaborative and professional working environment that values respect, kindness, and integrity
- Exposure to diverse and interesting tasks—no two days are the same
- Opportunities for development in a growing business
- Pleasant and modern office
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