Patient Coordinator - Homecare
Company description:
B. Braun Melsungen AG
Job description:
Are you excited about the opportunity to make a meaningful impact in the lives of patients? Do you thrive in a role where your customer service skills can directly enhance the quality of care for patients? This could be the perfect role for you!
We are looking for a compassionate Homecare Patient Coordinator with proven experience in a customer service role, specifically in dealing with vulnerable customers.
You will play a vital role in coordinating patient services, facilitating communication between patients and healthcare providers, and ensuring that patients’ needs are met with care and efficiency.
The role is based at our Sunderland office - SR2 7RR.
Standard working hours are 8:30 – 16:30 with a rotating schedule of 9:30 – 17:30. You will work two weeks in the office, following by one week working from home.
To find out more about working at B. Braun, search #weareteambb on LinkedIn, Instagram and Facebook.
Your main responsibilities will be:
- Answer incoming calls from patients, nurses, and general practitioners and take appropriate action for each call.
- Coordinate with patients, couriers and internal B. Braun departments to ensure the timely delivery of critical medical products.
- Daily monitoring of emails to ensure all requests are processed & fully up to date.
- Register new patients; including account set up and home installation.
- Contact general practitioners or trusts to request prescription forms on behalf of patients.
- Facilitate the end of service coordination, including making arrangements for the return of products from a patient’s home.
- Identify vulnerable patients and refer to the appropriate professional body when required.
- Deal with potential Safeguarding issues and ensuring that the appropriate action has been taken.
What you’ll need to succeed:
- Proven experience in a customer service-based role dealing with vulnerable customers.
- Experience in complaint management.
- Team player with the ability to work unsupervised using own initiative.
- Excellent communicator with ability to adapt communication style to suit the needs to the stakeholder.
- Detail focused and comfortable working in a fast-paced office environment.
- Reliable, tolerant, patient focused and determined.
- Good working knowledge of Microsoft Office, i.e. Outlook, Word, Excel.
In return we will provide the following benefits:
- 27 days annual leave plus bank holidays
- Potential annual bonus scheme
- Free tea and coffee on site
- Company Pension scheme - employer contribution match up to 7%
- Life assurance 3 x annual salary
- Group Income Protection Scheme
- Private Medical Insurance option
- Occupational Sick Pay
- Assistance with further study
- Learning and development opportunities
- Enhanced family friendly payments
- Aviva Employee Assistance Programme which includes access to digital wellbeing programmes
- Aviva DigiCare Workplace App which includes access to a free digital GP and a health check
- Recognition and long service awards
- Professional subscription reimbursement when required for your role
- Health and wellbeing activities
- Financial education support
- Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip
Optional benefits:
- Westfield Health Cash Plan
- Blue Light Card
- Discounted gym membership
- Cycle to work scheme
- Costco Wholesale membership
- WSL – 40% off Will writing service
- Taste Card
- Job titles advertised might differ from those offered due to the need for broader appeal in adverts. Upon employment, titles might be adjusted to reflect specific roles and align with internal structures.
At B. Braun, where everyone, everywhere matters.