Apprentice in Business Administration Level 3 (Digital)
Northumbria Healthcare NHS Foundation Trust Seaton Delaval
A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.
Our primary customer is Northumbria Healthcare NHS FT which provides health andsocial care services in Primary care, Acute hospitals, Community hospitals and services and adultsocial care (PACS) through the 10000 employed staff. NorthumbriaHealthcare’s Digital Services team provideall ofthe technology and technicaldevelopment toassistin the current electronic systems and the development and delivery of the drive to be paper free at the point of care.The role of theDigital Services Apprenticeis to support existing PC equipment and software applicationsalong with the deployment of new equipment and software.
An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.
Dutiesforthisroleinclude:
- Toassistin providing support for allIT Services, software and mobile devices throughouttheTrustincludinginstallationof PChardware,softwareandperipheraldevices.
- Investigateroutineenquiries,queriesfromstaffproviding assistance&adviceasrequired.
- Toorder, install, andconfigure newITsequipmentandservices.
- To manage andmaintaindocumentation asappropriate totherole.
- Toensurenewequipmentand services areinstalledandconfiguredina timelymannerandinline with Trust standards and service levels.
- TotroubleshootandresolvebasicServiceDesksupportcallsina timelymannerandin line with Trust standards and service levels.
- ToworkwithintheTrustIM&TSecurityPolicyatalltimesandensureallsystems supportedcomply withthis.
- Toundergostafftraininganddevelopingasrequiredandattendallteamand departmental meetings.
- To updatesystems asappropriatetotrack the lifetime ofITassets within theTrust.
Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients?
You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Please read ‘applicant guidance notes’ before submitting your application
An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.
Dutiesforthisroleinclude:
- Toassistin providing support for allIT Services, software and mobile devices throughouttheTrustincludinginstallationof PChardware,softwareandperipheraldevices.
- Investigateroutineenquiries,queriesfromstaffproviding assistance&adviceasrequired.
- Toorder, install, andconfigure newITsequipmentandservices.
- To manage andmaintaindocumentation asappropriate totherole.
- Toensurenewequipmentand services areinstalledandconfiguredina timelymannerandinline with Trust standards and service levels.
- TotroubleshootandresolvebasicServiceDesksupportcallsina timelymannerandin line with Trust standards and service levels.
- ToworkwithintheTrustIM&TSecurityPolicyatalltimesandensureallsystems supportedcomply withthis.
- Toundergostafftraininganddevelopingasrequiredandattendallteamand departmental meetings.
- To updatesystems asappropriatetotrack the lifetime ofITassets within theTrust.
This advert closes on Monday 11 Aug 2025
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation TrustSeaton Delaval
Desirable criteria
• Previous experience of working in a business administration / customer focused role
• Experience of data entry and retrieval
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