Procurement Support Team Manager - Sheffield
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Job overview
North of England Commercial Procurement Collaborative (NOE CPC) is based in Sheffield and hosted by Leeds and York Partnership NHS Foundation Trust (LYPFT). Our aim is to deliver best value procurement outcomes for the NHS through collaborative working.A wholly NHS owned organisation NOE CPC brings together a wealth of experience, understanding and knowledge, providing collaborative procurement and commercial solutions to the wider NHS and is one of the leading players in collaborative procurement within the NHS in England.
An exciting opportunity has arisen for a Procurement Support Team Manager who will be part of the Procurement Operations Team within NOE CPC.
Main duties of the job
We are looking for highly motivated and enthusiastic individual looking to make a positive difference in
the NHS. The successful candidate should be able to demonstrate strong personal skills, a sound understanding of public procurement practices and hands on experience of managing a team within a customer service function.
As part of the NOE CPC Procurement Operations Team, you will need to be able to:
- Lead and managing the support desk team to ensure efficient handling of customer and supplier requests
- Monitor service delivery, manage escalations, and ensuring stakeholder satisfaction through best practice and continuous improvement initiatives
- Monitor and manage support ticket queues to ensure SLAs are met
- Work closely with our Technical Services team to provide regular reports on support desk performance, trends, and issues to management
- Have a strong customer focus, commercial acumen and a pro-active approach
- Be well organised with an efficient approach to management of a varied-day to-day workload
- Ability to motivate and develop a high-performing team.
- Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.
- Good working knowledge of the UK Public Procurement Regulations would be an advantage
- Support the Procurement Delivery and Process Manager to ensure effective resource is in place in the timely delivery of procurement projects.
Working for our organisation
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country.As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Detailed job description and main responsibilities
This role will work closely with and support the Head of Procurement Operations and Procurement Delivery and Process Manager to build effective working relationships with the specialist category teams within NOE CPC, external NHS customers and supplier organisations.
Experience of working in an operational procurement role with an organisation is desirable although not a necessity.
The role will involve a mix of office-based and home working, with occasional travel required for off-site meetings and training.
For a further discussion regarding this role, please contact Natalie Ledger on 0114 2127435
Person specification
Experience
Essential criteria- Extensive experience in support or customer service management.
- Experience in leading and motivating a team, with good planning and organisation skills for self and team members
Knowledge
Essential criteria- Strong focus on customer satisfaction and service excellence.
- Understanding and application of UK Public Procurement Regulations
Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.
Fixed Term Contracts for existing NHS Employees – temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.
The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work.Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.
Please note that from 1st July 2018, all new employees are required to subscribe to the DBS Update Service, DBS checks for volunteers remain free of charge.
Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response.LYPFT is committed to upholding its’ statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.
LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.
As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.
We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.
Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate’s best interest to apply as soon as possible. In submitting an application form, you authorise Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.
In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.
If you have not received any communication from us within four weeks you are asked to assume that your application has been unsuccessful. If you should have any queries regarding progress with your application form please contact us.
Please note: The Trust does not offer reimbursement of interview expenses.