Welcome & Service Assistant Manager
We're looking for a Welcome and Service Assistant Manager to join the team. Your role is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.
You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1560 hours per year.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a team of 6 staff and overseeing a supportive team of volunteers on a daily basis working at Sutton Hoo. You’ll be providing excellent customer service to every visitor, taking part in conversations around membership, and assisting with opening and closing procedures.The team works from Visitor welcome reception and outdoor Gazebo, ensuring every visitor to this unique Anglo-Saxon archaeological site has their best day out.
What you'll be doing
You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Sutton Hoo. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future.Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.
You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.
You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.
Who we're looking for
We'd love to hear from you if you’re:
- experienced in visitor services, in the tourist or heritage sector
- naturally curious about people, with an understanding of how to achieve the highest standards of customer service
- able to work to sales targets, and confidently sell the benefits of becoming a member
- well-organised and motivated
- willing to learn new skills, with a ‘can-do’ attitude
- comfortable with IT skills (all MS Office)
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve.We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places