Duty Commander - SCC & EPRR

Job overview

The SCC Duty Commander will lead the daily operational management of the SCC and work collaboratively with system partners to take action to improve flow across our system.

• The role supports the business in driving transformation as well as value for money in planning, commissioning and service;
• This role will involve chairing system escalation calls, providing recommendations and gaining assurance over actions to mitigate operational pressure;
• Lead and support the development of our system operational coordination centre and EPRR function and you will bring experience and knowledge of all aspects of operational resilience.
• The role is designed to deliver a consistent operational resilience response for the work programme, using a combination of subject matter expertise and technical skills;

• Specific tasks for the SCC Duty Commander will include but not be limited to:

§ Providing direction and line management to nominated colleagues of the System Co-ordination Centre Team on a day to day basis;

§ Supporting the Head of SCC & EPRR in the implementation of a robust operational resilience offer across the system;

Working for our organisation

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority and Third Sector) to deliver high quality health and social care provision to our local population.

We have accountability for the system delivery of the ICS’ priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.

In conjunction, with patient experience and the growing demands of our population; we are facing significant financial challenge. We are required to reduce expenditure to sustainable levels (ICS 5-year strategic plan).

The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire.

Detailed job description and main responsibilities

Operational

• Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting;
• Have the ability to deal with resulting potentially aggressive/antagonistic situations;

• Nurture key relationships and maintain networks internally and externally, including national networks;
• Close liaison with the Communications and Stakeholder team on public relations and marketing activities;

• Apply a structured change management approach and methodology for the impact of any change;
• Deputise for the Head of SCC & EPRR as required, expanding on knowledge, skills and experience within personal professional development
• Oversee team members to deliver the requirements listed above; engaging and liaising with key stakeholders, in particular:

1. 2 Project Management

• Lead the operational resilience team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project;
• Develop comprehensive and cohesive plans which are consistent with the overall project timetable, meeting the strategic direction of the team and minimising unnecessary disruption to stakeholders involved in the process and are operationally sound;
• Pro-actively manage stakeholders, responding to and resolving conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms;
• Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner. Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources;
• Ensure the flexibility of the project if required to meet conflicting/changing requirements;
• Responsible for the planning and organisation of numerous events/meetings. Ensure communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner;
• Demonstrate effective stakeholder management across different departments and at all levels;
• Support other project managers as and when required;
• Take into account the impact of any change the projects will have on the business and overseeing handover of any products to ensure full ownership and buy-in within the business. Advocate the projects at senior and executive levels and ensure active engagement and sponsorship within the NHS as a whole;
• Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of the NHS.

Person specification

Knowledge/Training

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
• Extensive knowledge of urgent care across the patient pathway
• Evidence of continuing professional development
• Must have an understanding of healthcare policy and appreciate the implications of this engagement

Communication skills

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Be able to negotiate on difficult and controversial issues including performance and change.

Analytical skills

• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking – ability to anticipate and resolve problems before they arise

Planning skills

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Management skills

• Must be able to prioritise own work effectively and be able to direct activities of others.
• Experience of managing and motivating a team and reviewing performance of the individuals.

Freedom to act

• Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Physical skills

• Working knowledge of Microsoft Office with intermediate keyboard skills.

Equality and diversity

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Other

• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Effective organiser, influencer and networker
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Completer/Finisher

We believe that to deliver high-quality services, we need to represent all the communities we serve.

Applicants who have a disability and meet the essential criteria for the job will be interviewed under the Guaranteed Interview Scheme. Please contact the Recruitment Team if you have any specific access needs at any stage of the process.